Motel 6 Missoula, MT - University

The gentleman who checked us in was very kind and courteous. We got a “studio” room and I was surprised at how nice it was for Motel 6. I believe it was slightly pricier than a regular room, but it was all that was available on short notice. Air conditioner worked great.

Was not told through Expedia's website and only made aware at check-in that there was a 50 dollar deposit required to stay at The Missoula Motel 6 . Also, it would be refunded only after room inspection at checkout and if the staff decided that the room was in satisfactory condition. I still haven't been refunded my money . If I had known that there were more charges I would have probably looked at renting another Motel in town .

King bed, 3 pillows, one no pillowcase. Not as clean as it should've been. Bathroom clean, bed very good. The chair in room was dirty, dusting needed, and the best area around the sink and bathroom. Mirrors needed recleaned. Front desk very nice.

It's ridiculous that they unplug the refrigerator in between guests. Fine, if you want to save electricity, do that. But the person checking people in has to tell the guests that the refrigerator is unplugged. We had a lot of food that had to be thrown out because we had no idea it had been at room temperature all night. This used to be a very competitive motel when they first revamped it, putting in new flooring, spiffing it up. Modest but always clean and very convenient location next to the campus. I was not impressed this last visit. And it was 40 bucks more per night than a much better motel that we stayed at just a few nights later.

The only positive of this experience was the front desk associate who checked us in. Nice guy. We didn't get to our room until late and didn't have the energy to do anything other than try to turn on a light (that was burned out), turn the TV on and fall asleep. When we woke up this morning we had a chance to examine the space. Our room was filthy. There were mystery stains running down the wall. The microwave/toaster oven had food caked into the bottom of it and splattered all over the inside. We opened the fridge and were IMMEDIATELY overwhelmed with an awful rotten smell, despite it looking clean. It made both of us gag. The bathtub and shower walls were stained. Sheets on the bed were so wrinkled it made me question if they had been changed. Paint splatters on the floor and cabinets near the vanity. The burned out light fixture had a layer of dust and grime on it that showed it obviously hadn't been cleaned in several weeks. Front door had scratches all around the locks and more stains. We will never stay here again, and I will be reaching out for a full refund. The Motel 6 north of town is remarkably better, we have stayed there several times and haven't had any memorably terrible experiences such as this one. Disgusting, unsanitary, and downright shameful. Didn't have time to speak with staff this morning, as we had to hurry home, and I hate leaving reviews without talking to anyone first to get issues resolved in-person, but I have never had as bad of a room as this.

Lady’s at check in were nice enough. They were overwhelmed a bit. The room has a fridge, when opened it smelled like death. Made our room unbearable…There’s flys in the room, weird for December in MT. Hair everywhere….just not good…pretty gross…I’m gonna nicely try for a partial refund.

It says that it is open 24/7 but the night window which says 11:00 p.m. to 6:00 a.m. ring bell for service was a lie there was nobody on shipped when I locked myself out of my room without a coat and shoes in 20° weather out 1:00 in the morning I had to wait outside with my pregnant friend until 6:00 when staff finally arrived, I didn't even get an apology I had mentioned compensation for free night and she ignored me until after check out the next day I asked her to talk to a manager about it so they compd me one free night. I believe we should have got a free night for every hour we were stuck outside getting frostbite.

Our room was dirty. Hair in the bedding all over and the shower was dirty. Staff was pleasant.

Room wasn't clean; however, after the manager was advised, he apologized and said he would clean it himself. When we came back, it was good.