Upon check-in staff gave us the wrong time for breakfast and checkout. The room on the 3rd floor was really hot despite the thermostat being on 0. The part of the window opens a tiny bit was, the AC was shut off by the hotel, despite listing as it being available. We called, no one came, after 15 min went to informed front desk who initially argued with us and said the hotel shuts down all AC and the rooms heating system is controlled by the hotel.
It seems like a cheapskate hotel.
Breakfast was a mess. Understaffed, undersupplied and unprepared. kept running out of things daily, no eggs, or boiled eggs, oranges, bread, muffins etc, they would run out of things an hour before breakfast was done. Not enough seating places. One day we lined up for breakfast, we hoped it means everything is in order, waited an hour and most things were still missing.
Mattress terrible,caving in , in multiple places , even close to the edges. Linens and blanket are good.
Toiletries are bar of soap and watery shampoo and are terrible. No body lotion, conditioner, only 1 tea bag in the room. When you go to ask for more the front desk told us we should have some. Toilet paper is like sand paper. They charge 2$ for a coffee capsule in the lobby that you make yourself.
Pool was a tad dirty but good temperature.
Sauna is good. Hot tub is great size and temperature but seems too many chemicals as your eyes start to burn while sitting there. Many mentioned it while we were there.