Reef Club Resort

My elderly parents (84 and 87) stayed in Unit 33 at Reef Club. The first night the smoke detector was going off (for no apparent reason and through no fault of their own), but they could not get hold of the manager (Jose) so they had to put up with it all night. The following day the manager disconnected the smoke detector and the apartment was without one for the two weeks they were there. A few days in there was a burst water pipe in the complex and if flooded some of the apartment. My parents were forced to sleep in the second bedroom and keep putting towels down over saturated carpet. Trades people came and went for the two weeks and my parents had to leave the apartment open and airing 24 hours a day. No suitable alternative accommodation was offered and despite the manager saying they should be entitled to a refund, none was forthcoming. Both my parents and I have tried to get a refund, but the manager (Jose) and unit 33 owner have tried to avoid responsibility, even though they received the booking payment. My mum came home very sick from the wet environment and had to go on multiple courses of anti-biotics. My advice do not stay in Unit 33 or any apartment managed by the manager Jose because if you have a problem with the apartment they don’t care.

A really nice place to stay. Lovely spacious two bedrooms with open plan kitchen dining and lounge. Lovely private patio area off our lounge with table and chairs for us to have a glass of wine out there in peace. Beautiful heated swimming pool which we could enjoy. Lovely to laze out there during the day. Great bbq area to use also. Good location to the beach a couple of minutes away. Both Lea and husband Joe were very helpful and accommodating with anything we asked about. Would really recommend this place to stay.

Awful. Really noisy. Right on road. Constant sound of traffic. Sounds like cars are driving through your living room. Tired and run down

I would not recommend the Reef Club Resort to anyone. The gardens were beautiful, the bbq area clean and it was so convenient to the beach and the shops, however the room was dirty. The utensil drawers had cockroach poo in them, the sink had the last peoples food in it from the dishwashing water, the bathroom needed a good scrub and the common areas only got vacuumed once in at least 7 days. They also only change your towels after 7 days which is horrible as they dont dry between uses due to the humidity. I asked for more towels but was told that I would need to pay. In speaking to other guests they had the same problems with the filth and complained to reception but were treated rudely. I didn't bother complaining as I didn't want to ruin our holiday and it was all pre-paid for anyway. For over $400/night it is not worth it.

Main street is only 10 min walk away. Back gate access to the beach was convenient. House keeping was excellent.Apartment was old and needed painting. Bedroom fan and kitchen extractor fan didn't work, no kitchen plug. Filthy skirting/walls/ floor in bathroom and unfinished painting around the new toilet and which had been broken and roughly repaired.

The location was great, near the beach which is glorious and the town. The apartment was quite dirty and dusty and the beds smelled like other people’s sweat. Several things were broken including the dishwasher which they said they would look at but still hadn’t after a week. You had to pay to do your laundry, which was EXPENSIVE. Also we had trouble getting the television to work.