Guest User
July 12, 2023
Where to start...? I originally booked a family cabin back in May. I received an email in June to say that all cabins were now booked out until 2024. When I phoned to follow this up, they said safari tents were available so I asked to be booked into that instead. Done. Well... One week prior to our arrival at the park I notice on their facebook page a post advertising cabins available the weekend we were booked in for. By now I'm super pissed at the organisation of this place, well lack of anyway. I (again) phoned to follow up the cabin availability for the weekend I was booked in. I was told yes they had cabins available. When I spoke to them about my previous dealings they could find my booking (had paid 1 nights deposit) but couldn't see that I had been swapped to the safari tent. So without me phoning I would have arrived at the park thinking I was checked into the safari tent (which were actually fully booked out). Long story short, I ended up in my cabin as per my original booking. But there was no courtesy phone call to let me know the cabins had become available. Arriving at the park, my friend and I walked into the reception office for check in, the first thing we were greeted with was "I hope that wasn't you two speeding through the carpark, it's only 8kms through here". That is no way to welcome locals or any guest for that matter to the park! (I also suggest you look at the Breezes ute that was speeding through the park while doing the rubbish rounds) We asked to borrow one of the games for the kids from reception to be told "yes you can borrow it, as long as it comes back in one piece". As if anyone would purposely damage the games, again not the way to speak to guests. $280 per night for the family cabin - was an absolute RIP OFF, and not even an offer of Territorian rate! The 15% discount received with my booking didn't work when making another booking. When checking out, there was no asking how our stay was, just nothing. So here we are giving the feedback. The only asset to this park was the jumping pillow. The kids truly loved this and spent most of their time on it. Overall, very disappointed with the service and "corporate" takeover of the park, it was once a very simple, relaxing getaway with the family. I, and my friends wont be returning and will not be recommending the place to anyone. Do yourselves a favour, 10 mins up the road you can stay at Bark Hut in a family cabin for $150 per night. We can't wait to stay there!