Holiday Inn Munich City Centre

The hotel is nicely located near the main square thus it is a plus. On your way back to the hotel, you will be passing by nice international food selection: viet, Italian, Indian and even two Afghani restaurants. Amd if you miss lne of course, you got your kebab shop! The deal breaker for me, the welcoming deamor of the reception staff. A mixed bag, half were smiling and half is long faced. My advice if smiling and welcoming guests isnt for you, one must quit a customer facing job. And the lady that checked us in has refused to add my husband's holiday in loyalty number. Her reasoning, since you booked using a third party, one must not earn the point. Okay but actually another of her colleague is willing to add the details, just in case we spent something in the bar. Why is it points cant be earn... same concept like flights.. they aren't fussy abt you earning yoir miles. You are the same person at the end of the day. Amenities: breakfast is sumptuous and varied selection although similar everyday. However reception here are way friendlier and jolly. Their gym is properly equipped. I am also delighted with their housekeeping, they do their daily rounds and the lobby is freshen up to. Compared to a marriot hotel which uses a robot, we're lobby edges are so filty. So kudos to the housekeeping team! I am happy though that my husband doesnt have a company site in Germany, I will take checking in France/Poland/India and china any day. They are just way welcoming. The attitude just simply put me off, it shouldn't be a German thing as we ate in a German restaurant in the main square, they are nice over there.

Hotel staff opened our door twice in the morning at around 8am well before check out timing for no reason. Hotel also did not provide water and we had to buy a bottle of water from th store in the lobby for 4euros????

Everything was good except that my room's window is facing directly where the workers are moving cargo very early in the morning. It was quite loud when they are moving cargo. The water from the shower head has some rust odour and the toilet has some moldy odor too.

The hotel’s location was excellent, making it easy to access the rest of Munich. The room was basic but comfortable. The breakfast buffet was phenomenal, definitely worth the price. The staff was incredibly accommodating and helpful. Their restaurant was nice, but I felt it was a bit pricey for the quality of the food.

Overall experience ok. Hotel is accessible by underground walkway from Rosenheimer station and we appreciated that as weather was cold. As per most hotels in Europe, basic amenities such as hair conditioner + body moisturiser were not provided and have to be requested. Other than that, all was good.