"Great hotel very close to local transport system. The palace or fort was also very easy to get to."

"The Hyperion Hotel in Munich offers an excellent stay for both business and leisure travelers, striking a perfect balance between modern style and functional comfort. The property stands out immediately with its sleek, new designs and a sophisticated bar area that provides a refined atmosphere for evening drinks or informal meetings. The hotel is exceptionally clean and well-maintained throughout. Its location is a major highlight; while it is a convenient 25-minute trip from the Munich Central Station (HBF), it is perfectly served by public transport with a station just a 100-meter walk away. This makes exploring the city or commuting to business hubs remarkably easy. What truly sets this hotel apart is the professional and proactive nature of the staff. During my stay, they demonstrated impressive efficiency in resolving a small technical issue. When I encountered a problem with the power adapters in my room, the team sorted it out almost immediately by relocating me to a new room. This quick turnaround was invaluable, as it allowed me to continue my scheduled business meetings without any significant interruption. For anyone looking for a seamless, high-quality experience in Munich, the Hyperion is a fantastic choice."

"While your hotel facilities are acceptable, the operational failures and hostile staff conduct during my recent stay were entirely unacceptable. My room was located excessively far from the lobby, which amplified a serious safety hazard: the in-room telephone was completely broken. When I discovered the television was also unusable (stating the room was "not checked in"), housekeeping dismissed me, forcing me to walk all the way to reception just to report your own technical failures. Worse, I experienced an emergency when my phone died without a universal adapter. Instead of helping me during an urgent situation, your staff predatorily refused to assist unless I purchased an overpriced adapter from the hotel. To top it all off, the reception staff were cold and dismissive. Their complete lack of basic courtesy and welcoming demeanor went beyond poor customer service. it felt distinctly like racial bias. A broken room phone is a safety violation, but your staff’s total lack of empathy during an emergency is a failure of management. I expect a formal response regarding how you plan to address these room defects and the deeply problematic behavior of your front desk team. Die Ausstattung Ihres Hotels ist zwar akzeptabel, die betrieblichen Mängel und das Verhalten Ihres Personals während meines Aufenthalts waren jedoch absolut inakzeptabel. Mein Zimmer lag extrem weit von der Lobby entfernt, was ein erhebliches Sicherheitsrisiko verschärfte: Das Zimmertelefon war komplett defekt. Als ich feststellte, dass auch der Fernseher nicht funktionierte (Anzeige: „Zimmer nicht eingecheckt“), wurde ich vom Housekeeping abgewiesen. Ich wurde gezwungen, den gesamten Weg zur Rezeption zu laufen, nur um Ihre eigenen technischen Fehler zu melden. Noch schlimmer war, dass ich mich in einer Notsituation befand, als mein Handy-Akku leer war und ich keinen Universaladapter dabei hatte. Anstatt mir in dieser dringenden Lage zu helfen, weigerte sich Ihr Personal, mich zu unterstützen, und drängte mich stattdessen in räuberischer Absicht dazu, einen völlig überteuerten Adapter vom Hotel zu kaufen. Zu allem Überfluss war das Personal an der Rezeption kalt und abweisend. Der völlige Mangel an grundlegender Höflichkeit ging über schlechten Kundenservice hinaus – es fühlte sich eindeutig nach rassistischer Voreingenommenheit an. Ein defektes Zimmertelefon ist ein Sicherheitsverstoß, aber das völlige Fehlen von Empathie Ihres Personals in einer Notsituation ist ein Versagen des Managements. Ich erwarte eine formelle Rückmeldung darüber, wie Sie diese Mängel im Zimmer und das zutiefst problematische Verhalten Ihres Rezeptionsteams beheben wollen."

"Hotel was super convenient right outside of Hbf. Cleaning staff was efficient in cleaning the room daily."

"My opinion: Good got solo travellers, don’t drive, prefer peace rather than happening places nearby. Good for biz trips. Location: Very convenient, right next to Neuperlach Sud station on U5 line which covers Ostbanhof couple stops away. Neighbourhood: fairly quiet and peaceful neighbourhood, not like the busy downtown. Good if you like some peace, not great if you’re looking for nightlife or exciting downtown activities. Hotel public areas: overrated to be considered the “most-instagrammable” hotel, don’t think of it as a high-end luxury type. But there are some funky stuff on levels 2 to 7, go explore their R&R rooms, from scenic Gym rooms to classic retro games room. Will keep you motivated for 2-3 nights at least. They have an onsite-laundry that uses App-based (niceGerman technology) Food/cafe: very convenient REWE next door. Onsite canteen was cool Italian food, but apparently it’s not open every day for dinner, careful on weekends. Next closest for food might be Neuperlach Zentrum which is just 2 stops away."

"Very polite and friendly reception guy, lovely stay, clean and good stay, near to central station"

"The hotel is not so far from the train station and easy accessible to supermarkets and restaurants. Bed was comfy however the air-conditioning wasn't working very well and very light blowing. We have to open the windows to sleep at jight because the aircon wasnMt strong enough"

"Facilities: Complete Sanitation: Clean Environment: Right outside the door is the grain market Service: Front desk staff are very friendly"

"Very good place to stay. Well equipped and convenient location too"