Mercure Muscat

Nice 4 star hotel with the swimming pool on the roof. There is a jacuzzi next to the swimming pool with warm water. The view is amazing from the top. The room was big and very clean. They cleaned our room every day. It’s close to the shopping centers. We enjoyed our stay. Staff were friendly and helpful.

We had a great stay. Price is reasonable. Only thing is that, we booked a handicapped room, which we didn't know that there's no shower glass partition, and it was a hassle since all the water splashed to the whole toilet floor and it was not highlighted to us by the reception staff during check in. Other than that everything went well and will recommend this hotel to our friends.

Front desk Ahmed gave us the best room on the 7th floor! Everything was perfect!! Would definitely return!

I am writing to express my dissatisfaction with the current policy of the Accor Hotels Group regarding the accrual of loyalty points. Specifically, I am disappointed that my request to add points for a 23-night stay at the Mercure Muscat was denied. This stay occurred within a period of less than two months and was booked through Trip.com. I believe that the exclusion of points for bookings made through third-party platforms is unfair, especially given the length and value of my stay. I hope the Accor Hotels Group will reconsider this policy to better accommodate loyal customers in the future.

The hotel itself is new and nice. The front desk had conflicting views on the opening hours of the pool and gym which caused confusion. The hotel is in a strange location but fine if you have a car. Also got bed bugs on the last day which was a surprise given the hotel was otherwise very clean

Good room and nice staff