Guest User
September 14, 2021
I booked this studio on booking,com which rated as 9.3. It presented the same photos as it is on the trip advisor. Therefore I booked it. The owner has 2 apartments so the photos are very misleading on all websites if you book the studio. The studio is located on the 4th floor of a big apartment building so you need to carry all your luggage to the very top. It is very very small - just a corridor with kitchen plus a bathroom, which is for sure smaller than it claimed as 20 m2. The bed is only a sofa which is 120cm. There is a foot print even on the sofa as attached in the photo. Once I have seen this, I decided not to stay in the studio and I drove one hour more to Luxembourg and stayed in Hilton at 23:00 in the night. I informed the owner, this is not reflecting the reality and it is dirty even I have provided the photos even. He cancelled my entire booking at *********** right away and marked me as NO show. By doing this, he blocked me for writing the review on ***********. I have also contacted ***********, they communicated with the owner for a resolution, I requested either for a refund or open my rights to write a review on this studio, the owner refused both solutions. The owner is really not honest by presenting the photos for another bigger apartment together with the studio, and the size of the studio is for sure smaller than 20m2. By claiming I did not show up at the studio (while he obviously knows I have checked in and was unsatisfied), he blocked my rights to write a review and notify other traveler for this situation. Anyone who has the logic mindset can judge whether it is a nice place to stay.