To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(3269)
Positive reviews(3123)
Reviews with photos/video(451)
Friendly front desk staff(379)
Easy to get around(354)
Convenient for shopping(291)
Close to scenic area(157)
Delicious breakfast(141)
Convenient parking(101)
Perfect for kids(51)
Great swimming pool(24)
Negative reviews(146)
DanCan99
Standard Double Room
Stayed in Dec 2024
Business travellers
25 review
4.0/5
Very Good
Posted on Dec 15, 2024
The hotel is a bit old. Had to change rooms in the middle of the night due to something not working in the room. Room temperature is set by the hotel so it can get hot. Fridge didn’t work. They won’t deliver your food to your room. This means you need to go downstairs to pick up your our food. Bad way to provide a service at a five star hotel.
Response from Property: Dear valued guest,Thank you for choosing Holiday Inn Nanjing aqua city Hotel and sharing your stay experience with us. Firstly, please accept our sincerest apologies, and I will promptly pass on this information to the hotel's management team for immediate rectification. Thank you for your feedback, which guides us to provide better service for our guests. We will also strengthen our staff training to prevent similar incidents from happening again.We hope to have the opportunity to invite you to stay at Sheraton Nanjing Water Margin Hotel again to experience our improvements and enhancements. Thank you once again for your stay and feedback.
Guest User
Standard Double Room
Stayed in Oct 2024
Business travellers
100 review
5.0/5
Outstanding
Posted on Dec 11, 2024
Nice location. , nearby the lake and shopping malls , nice restaurants
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to have a great time with your outing. Your appreciation has been a great encouragement to the hotel and a driving force for our progress, and we will continue to be enthusiastic about making every guest feel at home, and we look forward to welcoming you again
Nur Atiqah
Standard Double Room
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 12, 2024
Location was perfect , ideal with lots of food choices and near Confucius temple . Good for shopping as we can get almost anything here. Best location in nanjing 👍🏼
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel, everything we do is only to bring a different vacation experience to every guest, we are really very touched to see your satisfaction and affirmation, we will continue to work hard and always be ready for you to come back at any time!
Anonymous User
Standard Double Room
Stayed in Jul 2024
Family
8 review
5.0/5
Outstanding
Posted on Aug 12, 2024
The hotel is walking distance to everything downtown-malls, the confucious temple, etc. got two rooms for my family and both were nice and provided with toiletries.We will come again!
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel, everything we do is only to bring a different vacation experience to every guest, we are really very touched to see your satisfaction and affirmation, we will continue to work hard and always be ready for you to come back at any time!
Fier
Superior Double Room
Stayed in May 2024
Solo travellers
2 review
4.2/5
Very Good
Posted on Jul 30, 2024
Good location, best service, any little bit problem about AC in the room but hotel change and upgrade my room.. really2 best service and i am very enjoy there.. thanks for all crew hotel👍👍👍
Response from Property: 南京水遊城假日酒店位於新街口與夫子廟商業圈交匯處,距地鐵1號線三山街站和地鐵3號線夫子廟站步行10分鐘。酒店毗鄰夫子廟景區,1樓大堂可直接通往水遊城商場內;室內恆温游泳池、健身房設施配套齊全,充滿童趣的親子套房助您享受歡樂親子時光,舒適的客房環境和營養豐富的早餐,相信一定能為您的出行錦上添花。作為一家國際連鎖品牌的酒店,我們致力於為每位客人提供完美的入住體驗。感謝您對我們的認可和支持,期待您的再次光臨!
Frigeni
Standard Double Room
Stayed in Nov 2024
Solo travellers
6 review
4.0/5
Very Good
Posted on Nov 28, 2024
The location is great, inside a mall and within walking distance to the Fuzimiao pedestrian street. The breakfast buffet is rich and good. The rooms however, are nothing special, on the cheap side, with a bit of a bad smell. Was expecting more for that price, although you mostly pay for the location.
Response from Property: Dear valued guest,Welcome to the Watercube Holiday Hotel in Nanjing! Thank you for choosing our hotel and sharing your stay experience online. We are delighted that you had a wonderful vacation and enjoyed an excellent value for money stay at our hotel. The entire staff at the hotel is committed to providing every guest with a professional, personalized, and warm and unforgettable perfect experience. Your satisfaction is the greatest affirmation and praise for our hotel.Thank you again for your patronage. We sincerely look forward to your return visit!
Sonny94
Standard Double Room
Stayed in Oct 2024
Travel with friends
22 review
5.0/5
Outstanding
Posted on Nov 17, 2024
It’s in a great area where all popular restaurants and bars are within walking distance. Neat hotel, it’s exactly what you see in the pictures.
Response from Property: Dear guests: Thank you for choosing Holiday Inn Aqua City Nanjing and sharing your experience online. It's an honor that you're happy with our environment. We look forward to seeing you again!
Melz
Standard Double Room
Stayed in Oct 2024
Solo travellers
24 review
4.5/5
Great
Posted on Oct 27, 2024
Decent for the price. Location is nice. However the rooms are boiling hot and you can’t change the AC. It was very uncomfortable the whole night and had to leave early because it was not comfortable.
Response from Property: Dear guests: Hello! Thank you very much for your recommendations to our hotel! The pace of progress will never stop, for your trust, we will be more persistent, Holiday Inn Aqua City will always stand in this city, waiting for your arrival!
JINKY LABRADOR CLORES
Standard Room (2 Beds)
Stayed in Oct 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Oct 23, 2024
Great location. It's near Confucius temple. It is connected to a mall and there are lots of restaurants to choose from. Very satisfied.
Response from Property: 尊敬的賓客:您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨
Guest User
Superior Room (2 Beds)
Stayed in Nov 2024
Family
1 review
3.5/5
Posted on Nov 17, 2024
Location is good. Property is relatively old and needs some refurbishing.
Response from Property: Dear valued guest, we apologize for the unpleasant experience you had during your stay at our hotel. We sincerely regret any inconvenience caused and would like to express our deepest apologies. We have read your review carefully and conducted an investigation into the issues you raised. Your feedback has been brought to the attention of the hotel's management and has been taken seriously.Once again, thank you for your valuable feedback. We will continue to strive to provide even better service for your next visit.
Lars Oeivind
Standard Double Room
Stayed in Oct 2024
Family
11 review
3.7/5
Posted on Oct 3, 2024
Decent hotel, shopping mall just beside and walking distance to some sights.
Response from Property: Dear guests: Hello! Thank you for coming, but also sincerely thank you for your love and recognition of us, you remember the good times here let us feel very moved, so that guests enjoy a good stay experience is our unshirkable responsibility, we are deeply honored to be praised by you, and we are more motivated to continue to move forward, I hope to have more opportunities to serve you!
Guest User
Standard Double Room
Stayed in Oct 2024
Business travellers
1 review
3.7/5
Posted on Oct 27, 2024
Staff is friendly and helpful. Location is convenient and central.
Response from Property: Dear guests: Hello! Thank you so much for your love and affection for our hotel! The pace of progress will never stop, for your trust, we will be more persistent, Holiday Inn Aqua City will always stand in this city, waiting for your arrival!
Guest User
Standard Double Room
Stayed in Jun 2024
Travel with friends
3 review
4.5/5
Great
Posted on Jun 10, 2024
The location of the hotel and the staff were both amazing. The room was great and spacious. I'd definitely use the hotel again.
Response from Property: Dear guests,Thank you for choosing Holiday Inn Nanjing Aqua City Nanjing and taking your precious time to comment on our services. We will continuously improve the quality of our services and continue to work hard to present a more perfect accommodation experience for your next visit. Welcome to come again!
Guest User
Standard Double Room
Stayed in Jun 2024
Couples
19 review
4.2/5
Very Good
Posted on Jun 9, 2024
Good location to visit main landmarks in Nanjing. The hotel staff was very friendly. We arrived a bit early and they had no issue giving us the room. Even got an upgrade. The room was clean and quiet. Would recommend for stays if visiting Nanjing.
Response from Property: 南京水遊城假日酒店位於新街口與夫子廟商業圈交匯處,距地鐵1號線三山街站和地鐵3號線夫子廟站步行10分鐘。酒店毗鄰夫子廟景區,1樓大堂可直接通往水遊城商場內;室內恆温游泳池、健身房設施配套齊全,充滿童趣的親子套房助您享受歡樂親子時光,舒適的客房環境和營養豐富的早餐,相信一定能為您的出行錦上添花。作為一家國際連鎖品牌的酒店,我們致力於為每位客人提供完美的入住體驗,成為夫子廟地區性價比最高的酒店。感謝您對我們的認可和支持,期待您的再次光臨
Anonymous User
Standard Room (2 Beds)
Stayed in May 2024
Booked for others
31 review
5.0/5
Outstanding
Posted on May 18, 2024
The staff at the FD called SHIRLERY was polite and professional, room view was great, but the room lookes like a little bit old , close to the street and noisy, and easy to The Confucius Temple.
Response from Property: 南京水遊城假日酒店位於新街口與夫子廟商業圈交匯處,距地鐵1號線三山街站和地鐵3號線夫子廟站步行10分鐘。酒店毗鄰夫子廟景區,1樓大堂可直接通往水遊城商場內;室內恆温游泳池、健身房設施配套齊全,充滿童趣的親子套房助您享受歡樂親子時光,舒適的客房環境和營養豐富的早餐,相信一定能為您的出行錦上添花。作為一家國際連鎖品牌的酒店,我們致力於為每位客人提供完美的入住體驗,成為夫子廟地區性價比最高的酒店。感謝您對我們的認可和支持,期待您的再次光臨