Na Lotus Hotel, A Luxury Collection Hotel, Nanning Reviews

Response from Property: 尊敬的貴賓，您好！衷心感謝您的蒞臨並花費寶貴時間撰寫評論，您對酒店的滿意與支持對我們來説十分重要，我們已經和團隊分享。感謝您對酒店的肯定，酒店會再接再勵，不斷朝着“為旅客留下珍貴難忘的回憶”這個目標前進。期待您的再次入住，祝您生活愉快！【作為萬豪國際集團旗下豪華酒店品牌之一，豪華精選（The Luxury Collection®）品牌遍佈全球超過35個國家和地區，120多家備受矚目的酒店及度假酒店，是一系列提供獨特地道體驗、為旅客留下珍貴難忘回憶的精選酒店與度假酒店的集合

Response from Property: Dear guest,We sincerely appreciate your visit and the valuable time you took to write a review. We are deeply honored by your high praise for our hotel's design, facilities, equipment, and the service provided by our staff. We will continue to strive and optimize our services to ensure that every guest enjoys a high-quality stay. We eagerly wait your return.Thank you again for your patronage and kind words. We hope to exceed your expectations in the future.Loyalty Executive

Response from Property: Dear guest,Good morning and thank you sincerely for choosing to stay at the Na Lotus Hotel, a Luxury Collection Hotel Nanning, and taking the time to write a review. We deeply apologize for the series of inconveniences you encountered during your experience at our 80th floor Sky Lounge. Your feedback is extremely important to us, and we take it seriously.We will immediately address the issues you raised, make necessary corrections, and enhance our training to ensure that similar situations do not occur again. We hope that you will see our progress during your next visit, and we will be committed to providing you with exceptional service.Thank you for your understanding and support. We look forward to welcoming you back soon.

Response from Property: 尊敬的貴賓，您好，衷心感謝您選擇下榻南寧龍光那蓮豪華精選酒店，並花費寶貴時間撰寫評論。感謝您對酒店給予的肯定，酒店會再接再勵，不斷朝着“為旅客留下珍貴難忘的回憶”這個目標前進。期待您的再次入住，祝您生活愉快【作為萬豪國際集團旗下豪華酒店品牌之一，豪華精選（The Luxury Collection®）品牌遍佈全球超過35個國家和地區，120多家備受矚目的酒店及度假酒店，是一系列提供獨特地道體驗、為旅客留下珍貴難忘回憶的精選酒店與度假酒店的集合。】

Response from Property: Dear guest,Thank you so much for your valuable feedback! We are thrilled to hear that you had a positive experience with our service attitude and staff. It's our pleasure to provide polite and friendly service to all our guests.We are especially glad that you mentioned our prompt response to your request. It's our responsibility to ensure that our guests are comfortable and satisfied during their stay. We appreciate your understanding and patience while we arranged a fully air-conditioned room for you, even though it was almost midnight. Once again, thank you for your recognition and support. We look forward to welcoming you again in the future and providing you with an even better experience.Best regards，Shmily CenFront Office Manager

Response from Property: Dear Guest,Thank you for taking the time to provide us with your feedback. We truly appreciate your honest opinions about our hotel.Firstly, we are delighted that you found our staff helpful and friendly. Creating a warm and welcoming environment is always our top priority, and we are glad that you recognized our efforts.Regarding the room facilities, we are sorry to hear about the issues you encountered. We will immediately inspect and repair any damage to the tiles and ensure that the gap between the carpet and the tile is properly sealed or covered. We strive to maintain the cleanliness and integrity of our rooms, and we apologize for any inconvenience this may have caused.We are deeply sorry to hear about your child's stomachache after breakfast. We take food safety very seriously and will investigate this matter promptly to ensure it does not happen again. Thank you for acknowledging the care and attention our staff showed during this time, even though your child was unable to eat. We will continue to strive to improve our dining experience.Concerning the temperature of the swimming pool, we will consider adjusting it to provide a more comfortable swimming experience.Once again, thank you for your feedback. We are committed to continuously improving our service quality and providing an exceptional stay for our guests. If you have any further questions or concerns, please feel free to contact us.Sincerely,

Response from Property: 尊敬的貴賓，您好，衷心感謝您選擇南寧龍光那蓮豪華精選酒店，並花費寶貴時間撰寫評論。感謝您對酒店員工服務所給予的肯定，酒店會再接再勵，不斷朝着“為旅客留下珍貴難忘的回憶”這個目標前進。期待您的再次入住，祝您生活愉快！ 【作為萬豪國際集團旗下豪華酒店品牌之一，豪華精選（The Luxury Collection®）品牌遍佈全球超過35個國家和地區，120多家備受矚目的酒店及度假酒店，是一系列提供獨特地道體驗、為旅客留下珍貴難忘回憶的精選酒店與度假酒店的集合。】

Response from Property: 尊敬的貴賓，您好！衷心感謝您的蒞臨並花費寶貴時間撰寫評論，您對酒店員工服務的滿意與支持對我們來説十分重要，我們已經和團隊分享。感謝您對酒店的肯定，酒店會再接再勵，不斷朝着“為旅客留下珍貴難忘的回憶”這個目標前進。期待您的再次入住，祝您生活愉快！【作為萬豪國際集團旗下豪華酒店品牌之一，豪華精選（The Luxury Collection®）品牌遍佈全球超過35個國家和地區，120多家備受矚目的酒店及度假酒店，是一系列提供獨特地道體驗、為旅客留下珍貴難忘回憶的精選酒店與度假酒店的集合。】

Response from Property: 尊敬的貴賓，您好，衷心感謝您選擇下榻南寧龍光那蓮豪華精選酒店，並花費寶貴時間撰寫評論。感謝您對酒店給予的肯定，酒店會再接再勵，不斷朝着“為旅客留下珍貴難忘的回憶”這個目標前進。期待您的再次入住，祝您生活愉快【作為萬豪國際集團旗下豪華酒店品牌之一，豪華精選（The Luxury Collection®）品牌遍佈全球超過35個國家和地區，120多家備受矚目的酒店及度假酒店，是一系列提供獨特地道體驗、為旅客留下珍貴難忘回憶的精選酒店與度假酒店的集合。】

Response from Property: 尊敬的貴賓，您好，衷心感謝您選擇下榻南寧龍光那蓮豪華精選酒店，並花費寶貴時間撰寫評論。感謝您對酒店所給予的肯定，酒店會再接再勵，不斷朝着“為旅客留下珍貴難忘的回憶”這個目標前進。期待您的再次入住，祝您生活愉快！【作為萬豪國際集團旗下豪華酒店品牌之一，豪華精選（The Luxury Collection®）品牌遍佈全球超過35個國家和地區，120多家備受矚目的酒店及度假酒店，是一系列提供獨特地道體驗、為旅客留下珍貴難忘回憶的精選酒店與度假酒店的集合。】

Response from Property: Dear distinguished guest, hello! Thank you very much for your visit and taking your precious time to write a review. Your satisfaction and support for the hotel are very important to us, and we have shared it with the team. Thank you for your affirmation of the hotel staff. The hotel will continue to work hard and continue to move towards the goal of "leaving precious and unforgettable memories for travelers." Looking forward to your stay again and wish you a happy life! [As one of the luxury hotel brands of Marriott International, The Luxury Collection® brand is spread over more than 35 countries and regions around the world, with more than 120 highly anticipated hotels and resorts. It is a collection of selected hotels and resorts that provide unique authentic experiences and leave precious and unforgettable memories for travelers]

Response from Property: Dear distinguished guest, hello! Thank you very much for your visit and spending your precious time to write a review. Your satisfaction and support for the hotel are very important to us, and we have shared it with the team. We are deeply sorry for the unpleasant stay experience you had. The Loyalty Customer Department contacted you before your arrival, but due to the platform's privacy protection for guests, the number displayed was a virtual number rather than a hotel landline. We were unable to successfully connect and were unable to learn about your preferences in advance. We are deeply sorry again. Because you checked in early, the welcome fruit was delivered to your room when the Do Not Disturb light was on, so the welcome fruit failed to be delivered to you successfully. The hotel will continue to work hard and continue to move towards the goal of "leaving precious and unforgettable memories for travelers." I look forward to your stay again and wish you a happy life! [As one of the luxury hotel brands under Marriott International, The Luxury Collection® brand is spread across more than 35 countries and regions around the world, with more than 120 highly anticipated hotels and resorts. It is a collection of selected hotels and resorts that provide unique authentic experiences and leave precious and unforgettable memories for travelers]

Response from Property: Dear distinguished guest, hello! Thank you very much for your visit and taking the time to write a review. Your satisfaction and support for the hotel are very important to us, and we have shared it with the team. Thank you for your affirmation of the hotel's services and environmental facilities. The hotel will continue to work hard and continue to move towards the goal of "leaving precious and unforgettable memories for travelers." Looking forward to your stay again, I wish you a happy life! [As one of the luxury hotel brands of Marriott International, The Luxury Collection® brand is spread over more than 35 countries and regions around the world, with more than 120 highly anticipated hotels and resorts. It is a collection of selected hotels and resorts that provide unique authentic experiences and leave precious and unforgettable memories for travelers]

Response from Property: 尊敬的貴賓，您好！衷心感謝您的蒞臨並花費寶貴時間撰寫評論，您對酒店服務的滿意與支持對我們來説十分重要，我們已經和團隊分享。感謝您對酒店的肯定，酒店會再接再勵，不斷朝着“為旅客留下珍貴難忘的回憶”這個目標前進。期待您的再次入住，祝您生活愉快！【作為萬豪國際集團旗下豪華酒店品牌之一，豪華精選（The Luxury Collection®）品牌遍佈全球超過35個國家和地區，120多家備受矚目的酒店及度假酒店，是一系列提供獨特地道體驗、為旅客留下珍貴難忘回憶的精選酒店與度假酒店的集合】