Echarm Hotel

1. When checking in, I was told that I didn’t want a corner room or one facing the elevator. Go upstairs and find a room in the corner. When changing rooms on the next floor, I forgot to pull out the room card and put my luggage in the first room. The front desk said that a housekeeper would come to open the door. After waiting for 10 minutes, no housekeeper came, so I went to another floor to find a housekeeper. Someone just came to open the door 2. On the first night, I found hair on the bed because I lived alone. There was hair on the other side of the bed. Because I found it after 11 o'clock in the evening, I called the front desk and said that the cleaning staff was off duty and could not change the bedding. They could change it. Standard room, living alone in a standard room is really ridiculous 3. After staying for 3 days, the cleaning staff will put two new pairs of slippers every day, but the old slippers will not be taken away. People with a bad memory will be really frightened when they return to the hotel, thinking that someone has been here. 4. The breakfast in the hotel tastes average. The soy milk tastes like soy milk powder. It is sweet and has no taste of beans. The other foods are also hard to describe. 5. The service at the front desk is okay. Processing is relatively quick.

The overall environment of the hotel is clean and comfortable, and it is convenient to eat nearby. It is also very close to the Jianzheng Road Night Market. I came to Nanning to run a marathon. I booked five high-rise city view rooms in this hotel for two nights. The hotel helped delay check-out until 2 pm. The other rooms are very good, but please avoid the 1605 of this hotel. In the room, the outer glass of the window was shattered and cracked, which was quite scary. The room was full that day and I couldn't change rooms. I hope the hotel will contact you to replace the exterior glass as soon as possible. There are people coming and going downstairs in the hotel, which is a huge safety hazard to pedestrians and room guests downstairs.

What the hell, I didn’t replenish enough toilet rolls, so I asked the front desk to deliver a roll, and rang the doorbell like a debt collector. I rang the doorbell frantically, and when I opened the door, I saw the security guard, which was even more hilarious. He gave me a look and didn’t say a word. Just staring at you, do I owe you money? Is this the customer service attitude trained by hotel chains? Originally, the kettle in the room still smelled of Chinese medicine, and there were floating marks on the boiled water. The water pressure in the bathroom was low and the pillows were uncomfortable, so I had to put up with it. I was treated with a bad attitude by the security guard. I came here to consume, not to be insulted. If the hotel owes wages, don't take it out on our guests.

I had clearly ordered breakfast and a staff member at the front desk said it was uncertain, so I didn’t take it seriously because I was quite busy. Later in the morning, I checked my phone and saw that I had ordered double breakfast. It was also Christmas Eve when I checked in, so the front desk gave everyone They all sent apples and drinks, but they didn't send them to me. Although they are not valuable and it is not a money issue, the front desk is really unprofessional. Can't you check all the information?

The room is clean and the address is convenient for traveling

Transportation is convenient and the hotel breakfast is good