Verified traveler
January 26, 2024
The experience was great the staff was wonderful however, on January 24 around 4:30 PM. One of the staff members opened up my door without permission while I was sleeping I had the latch across and hearing the loud bang startled me I was not dressed his excuse was That there was a leak in the basement they needed to check the rooms. I said you don’t have a phone why didn’t you call me? He said he knocked four times however, like I said I was asleep did not hear the knocking. I was very upset and startled by someone trying to enter my room. He did not seem to be very Apologetic about it .
Later on in the evening, I found out from another staff member while they were dragging in the drain pipes off of the roof that’s damage had caused the leak in their basement. However, I was very upset that they barged into my room just because I was sleeping and did not hear them knocking his excuse was he didn’t think I was there However my vehicle was parked in the parking lot the entire time, so where would I possibly have been?
That was not OK. I am actually very upset about this not feeling safe and secure, feeling staff members can barge in whenever they want to using the excuse of unlike he should have called me or knocked enough times until I was woken up. Nobody has the right to enter a room without permission