Aloft Charleston Airport & Convention Center

The location was good, but it wasn't good room for a couple, the bathroom was open and there was no privacy, and I found a huge bug in my sleep and I had to catch it. It's a place where the airplane noise is very bad.

It could you some improvement from a customer service standpoint. The location is incredible. They just need the right mix of people to keep it afloat.

Rooms were not refilled with soap, missing shampoo dispenser in one of them (broken off the shower wall), no trash cans in either room. Room smelled musty and the AC unit was louder than the airplanes landing across the street. I've been to a few Aloft hotels and this one was the worst.

great location for north charleston concert venue and very comfortable room and great friendly staff. Reasonable price. I think they are still renovating the floors but clean and comfortable

The lady up front was courteous. The room was very clean and even smelled fresh when we arrived.

Staff was very rude, specifically Kendra. Peoperty is being renovated and so there are exposed wires, the part of the room doors where you tap your key card were missing covers on every door. Much less of a comfortable experience than expected.

I was promised there would be a free shuttle to hotel when I reserved a room explaining I would be arriving at midnight. When I called from the airport at 11:30pm I was told by hotel the shuttle had quit running for the night.

My stay was great. Downfall of all amenities currently closed due to hotel renovations. The hotel is very near to the Airport which is great but located on the path of the runway therefore you will not get the best of sleep with the engine noise.

This property appears to be upgraded but with minimal modifications. The ceilings are cracking and falling, the shower door is a mirror, but is coming off the hinges(not safe), the light to the bathroom is turned on by the same light for the room(you can’t use one without the other), the shower has a glass window in it that faces the room( completely see through). We checked in on Saturday afternoon with a booking through Monday morning, not once did the staff advise that the water will be turned off from 11pm-7am until the day of and just by a paper under the door with a disconnected number to contact the assistant manager(Unacceptable) I did not pay for a room to have running water, especially when this was a planned repair that should’ve taken place the week prior and was changed. Management had plenty of time to prepare and advise consumers upon arrival, instead just took our money with no remorse. To top it off I have two pending charges for $100 for which I have no clue why and when I called to acquire information I was provided a number to Canada to have it fixed. For the record, that number doesn’t even work. This is the most ridiculousness I’ve ever experienced in a hotel. We will not be staying again.