Premier Inn Nottingham Arena (London Road)

Brilliant hotel the staff where really friendly made my stay very welcome one staff in particular Lorraine she was amazing was really helpful during my stay I would definitely recommend family and friends to stay there if there ever in the city

Appalling service. I’ve been staying here almost weekly for a few months. Tonight took the biscuit. I went to the restaurant at 6:40 and was told by “Lorraine” they were full until 7:00. Looking around with perhaps 4 or 5 tables being occupied it was clear they were less than full. Then I was told it was because they only had one chef on. So, why can’t I sit down and just order, work and wait – well apparently that wasn’t an option, I needed to wait 20 minutes and come back. What a messed-up notion of customer service. I truly believe that Lorraine, shouldn’t be in the hospitality business. Curt, unhelpful, and obviously not wanting to be here. Maybe she just had a bad day, but whatever it is both Lorraine and Premier Inn need to better understand that they have guests, and those guests should be accommodated to the best of their abilities. Frankly, unless I get an apology, I will be looking for another hotel in Nottingham, one which has a higher regard for their customers.

review for the staff: Night shift reception Kyra and Adam were so funny and bubbly, helped us with queries and were more than helpful on an external issue we had. Really nice to see bubbly staff on the night shift at 1am 😂

Brilliant service. The manager,Morgan, was always on top of any of my questions and problems. My room was always in a lovely and clean condition. The bathroom always has a lovely scent to it and is very hygienic. Visiting the hotel bar after work is very welcome. Thank you.

Nice chilled location the staff are friendly and helpful. The food is good aswel I would recommend staying here. The views aren't that bad either

Open Night Club next door keeps us awake, hotel quality levels no where near what we would expect at a Premier inn. By far the worst premier inn we stayed at.

Nice clean room, hairdryer and vanity unit was good. Room had extra pillows. Lovely views from the restaurant and a good buffet breakfast. Well worth the money. Hotel quiet at night, some lovely bars close by. We stayed to see a gig at the arena, great location and a short walk to the arena and bars near by.

Thank you for the pre-order this was due to going to a concert near by, the pizzas were lovely cooked by a gentleman called Lee and the service from 2 ladies called Morgan and Helen was perfect overall was amazing and would come again and recommended to others

We came for dinner and we were greeted by Morgan and Helen, they were really welcoming and lovely. The food we had was beautiful, probably the best pizza I’ve ever had! Lee brought it out to us and again, we had amazing service. Even my son agreed it was the best pizza ever!