My Place Hotel-Wixom/Novi/Detroit, MI

nice clean spacious pet friendly helpful staff

Very nice Staff & helpful ! Nice rooms , clean & beds are comfy ! Rooms have where if you want you can cook if needed ＞ Rooms have a kichen area in the room for you to use . Very nice thing to have when you are staying for few days or more ! Only no dishes , but they have some in lobby you can buy or rent like I think . I didn't use any so not sure what they are . Rooms are very nice . The breakfast you have to buy each day , wasn't to bad , it always nice to have hot stuff & other things to get . At least they offer something but you have to pay for it , that the bad part too! The other I enjoy the rooms & staff !

We were charged for our service animal. Asked for that back and front desk woman started yelling at me. She said we trashed the room and it smelled like ****. Not even possible! We have always smoked outside. I asked for manager, was told he would be there soon. Couldn't refund without him. I was beyond upset. I asked her to call him, she refused. Another employee came out, spoke to us kindly, said he would call the manger and he did. Meanwhile, the front desk woman suddenly could take the charge off. Returned it right then. No manager needed after all. The young man told us the manager would be calling us, though he did have meetings all day. Hmm. Thought he was gonna be there soon. ...Just ****** to not be asked before yelling at me. I am not at all saying that I didn't raise my voice, bc I did. She was extremely unprofessional to say the least. Won't be back. But honestly I am sad about that. Bc staff has always been kind before this.

It was very clean and the room was updated! The beds were comfortable and clean. We will stay there again when we are in Wixom for soccer.

Booked wrong date and an hour later they wouldn't let me change it after I've been there numerous times.

Check-in was relatively simple, but when we got in the elevator there was a sign that says second floor temporary closed for renovations...and yet we were booked on the 2nd floor. The hallway just beyond us had visible studs and missing walls. Ok, we understand you have to work around guests, but maybe don't post the floor is closed and then assign people a room there? The 2nd room key we had didn't work. Again, not major, but... Despite saying full kitchen, there are NO plates, utensils, glasses, pans to cook, etc. Apparently, "No. We've never provided those things. People bring their own." SERIOUSLY? Who goes to a hotel and travels with their own pots and pans? Their own silverware? She seemed to think this was common. I've NEVER stayed anywhere with a kitchen, full or limited, that didn't have utensils, plates and glassware. Then, despite there being very few people staying there (we saw no one else and there were few cars in the lot), they put people in the room next door (an adjoining room if you wanted to open the doors between)--people who weren't exactly quiet and who smoked a now-legal substance (in a non-smoking room!) to which I am allergic. We did call down and I think someone asked them to quit, but really...if the place is mostly empty, don't put people who are not together in adjoining rooms. It's unnecessary and really just not thoughtful.

Unsure how the published rating was secured. The property lacks a gym. Never been in a hotel without a gym ever. It is less than basic for amenities. The room is small. It is clean, yes.It does have a HUGE fridge and a stovetop, YES. But they are pretty much useless as amenities.The hotel's bucks are misplaced. Useless amenities in the room for a few overnight stays, but nothing else- pretty much substandard. I vowed to NEVER stay in this property ever again.

All our needs met . Laundry facility was a bonus ! Thank You for your service and hospitality.

It was nice and clean and staff efficient and friendly. Big room full kitchen.