The hotel location is stunning with fantastic views of lake como. Our room was large and the bed was comfortable. However the customer service really let this place down and was not what I would have expected from a hotel such as this.
The hotel maintained that it had a bar service, but each day when we wanted to get some drinks, we had to try and find staff as they were not at the bar and we were always made to feel like an inconvenience. We were also told by the front desk that busses stopped at 6.30pm into Como and that we would be able to get a taxi from the centre. However this wasn't the case, we went for dinner in como and wanted to return to the hotel for about 9pm (so not late). We called every taxi number and couldn't get through, waited at the taxi rank for 40 minutes with no taxis running and when we rang the hotel to ask what to do they basically said that we would have to wait and there was nothing they could do. In the end, we nearly had to get another hotel in como for the night as we had absolutely no idea how to get home and there was minimal help from the hotel. Eventually the hotel said they would ring a taxi company for us to find out what was going on and by sheer luck we were able to flag a taxi down to share with another couple.
This ruined our experience somewhat and I'm not sure we would therefore return.