Golden Life Heights Deluxe Suit Hotel-New

DO NOT GO TO THIS HOTEL! The food is awful and always cold. Our room was filthy and smelt of drains. The whole hotel is run down and falling to bits. The staff are rude and don't speak any English. The all inclusive drinks are laughable all you could get was beer or wine. The wine was like paraffin....undrinkable. WORST HOTEL I HAVE EVER BEEN TOO!!!

If I could give this hotel 0 stars I would it doesn’t deserve 1 star. Where do I start arrived at hotel to checkin a very rude women and man at reception told us we couldn’t checkin as ********** hadn’t paid them. We had proof that we had paid ********** this booking was made over 2 months ago therefore the hotel should of chased up if they hadn’t paid. 30 mins later and phone calls we were able to checkin. We had advised the hotel that I do have mobility issues but that fell on deaf ears our room was the furtherest away from everything and none of the hotel staff helped us with our luggage we had to struggle with 4 suitcases up and down 158 steps some very steep. When we eventually got to our room, we booked a deluxe grand suite at over £100 a night there was nothing deluxe about the room and if they consider it a suite they need to change their room types. It was an attic room, very dated, very dirty, broken lamp shades, air con that didn’t work, power kept tripping, broken furniture on balcony and a jacuzzi bath tub on balcony that was disgusting and had a big ding on the side. The bathroom was very unclean and the toilet seat was broken. We did complain to reception but nothing was done. As we were extremely tired we said we would sort it in the morning. All inclusive drinks are a joke consists of beer, Vodka, Gin Raki and Full fat coke and water, tea and coffee. This hotel is also advertised as adults only but that is not the case. Breakfast wasn’t anything to shout about, I don’t think is hotel caters for anyone but Turkish holiday makers, we didn’t get anywhere with the room so decided to check out. After contacting ********** who were just as helpful as the hotel staff. We have now gone to Sertil hotel which is next door same price for half board and is on another level in class and friendly staff. If you want a nice holiday do not stay at this hotel

This was, without doubt, the worst hotel I have ever stayed at. My partner and I had a 2 week stay here in October 2022. We were put in a room with dripping taps, the worst creaking door I have ever heard and down over 100 steps from the dining room, pool and bar. Despite being reported no attempt was made to fix the taps or door. Even after reporting it to the representative, nothing was done. There was no safe deposit box, the dining room ran out of butter or spread of any description, no pool towels, no laundry service or facilities, the list is endless! On reporting it to our travel agent back in the UK, who contacted the suppliers, YouTravel, we have, effectively, been called liars by YouTravel. Stay away from this hotel and YouTravel!

PLEASE PLEASE PLEASE !!!! AVOID THIS HOTEL WITH YOUR LIFE. How dare they call this a four star its a No star but the lowest you can give is 1 star but it a big fat Zero for me. This man they have working there calls himself SERAT is the biggest scammer and con artist you could ever wish to meet. This individual prey on people when they fly it at night and has nowhere else to go .Imagine my plane get at 2am in the morning I go to the hotel which at 1hour 20min away its all been booked from early September confirmation of booking and everything . I get and this man or rat tell me I have No booking here he telling me his hotel does not deal with my travel agencies which was a lie I even brought it up on my phone to show him the proof he was lieing he still persisting I have no booking here. So he wantef me do was to cancel my booking with travel Republic and book with him . How can I do that if I'm already here. I've paid already for the room I'm not paying again him and his friend were all laughing as i was getting really upset I phone the emergency number for Travel Republic to let them no what going on couldn't i asked if i could use his phone gave him the number funny he cant get an outside line l got through to my sister via WhatsApp and she phone the emergency number and put us on a three way call the agent spoken to Serat and was saying everything OK on this end I don't understand why you not got them on your system cause he can see everything gone througt . Well there not here and our office does not open till 9am. My agent spoke to serat and said it very late can we stay for the night and sort it in the morning it 3.30am by now. The agent spoke to me and said if we're able to pay for the night and sort it in the morning and I must get an receipt s to claim the refund that's i said no problem the agent left. I ask how much he said 1400 lira ok i said took out my card to paid he wanted cash i said i would like an receipt and thst when things turns nasty he was refusing to give me an receipt. You paid no receipt i will write my name on a piece of paper he said i give you receipt no refund so I said I will not paid without a receipt he started shouting in my face did i put you here i said i will not give you any money without a proper receipt and he told me to get out his hotel were the hell did he want me to go in a strange country that time of the morning but that was he plan all along to get my money and put in his pocket were do you want me to go just go hotel down the road. I left in the middle of the night crying my eyes out scared to death nowhere to go no-one to help . Then we came across the most beautiful hotel. SERTIL DELUXE HOTEL the staff there literally save us. We pay them 2400 lira for the night but i would have literally paid a million The next morning the cheek of Golden life heights deluxe suite hotel found our booking we could check for 2pm like really i would never ever step foot back there again they nev

I didn’t like foods because taste was awfulad tragic. I had food poisoning because of dinner and also breakfast was so poor and wasn’t wearable. I won’t never go again. It was a horrible experience

Golden life heights otelde ilk girişimizde veysel bey karşıladı bizi ve sıcak bir karşılama ile bizi odamıza götürdü temizlik mükemmeldi hemen hemen hergün temizlik yapılıyordu yemekler güzeldi snack bar hergün çıkıyordu içecekler çok iyiydi

Golden life otele ilk geldiğimde çok sıcak bir karşılama yapıldı ve çok memnun kaldık odamız temizlik çok iyiydi personel çok ilgi ve alakalıydı Biz çok memnun kaldık seneye görüşmek üzere golden life

Golden life otele ilk geldigimde bizi recepsion karşıladı ve yardımcı oldu çok mıtlu olduk giriş sırasınyogun oldugu için emre bey bizi bar götürdü ve içecek ikram etti ve çok memnun kaldık yemekler iyiydi içecekler çok iyi

Golden life otel ilk geldiğimde aklımda soru işaretleri vardı ve erken gelmemize rağmen ön büro ekini elindenngelen herseyi yaptı ve bizi erkenden odamıza geçirdiler yemekler çok iyiydi çok eğlendik Fethiye’ye gelmek işteyen herkes için kesinlikle golden life heigt otele gelin