Villa Amalia - Liburnia

We booked a beautiful room with terrace directly after finding out our original room didn’t have one. The parking is a little way away, no problem, they valet parked for us, and the room was gorgeous, very stylish and spacious. Breakfast was amazing. BUT, I got the feeling that the whole hotel was being run by amateurs, from the receptionist, who took forever to check us in, seeming to get very flustered at everything, to the staff at breakfast running around like headless chickens ignoring you. The only decent member of staff was the bell boy / valet who seemed pretty switched on and helpful. After being ignored for half an hour at breakfast, I went up to a waitress to ask for some water. I asked for water, Agua, wasser, I even pointed at someone’s bottle, but just a blank stare back. An American woman told me that she’d been staying there for years and that this year service was a disaster. Sort it out Amalia. On the plus side, we were not disturbed at all by beach bar music, it seemed y9 be switched off about 11

From the moment we arrived the experience was excellent, the check in staff were friendly and very helpful and assisted us with parking our car, as the parking area is a little bit tricky to find and identify. In fact this is the biggest downside of the hotel; the parking lot for the cars is well below the standards of the hotel, being what looks like empty plot where a house used to be. It is unmarked parking on gravel, which is really out of place in such a high class location and at such a high class hotel. The room was beautiful and absolutely huge and we also spent some time at the pool and beach which were both quite nice. What impressed us the most was the breakfast, which was without a shadow of a doubt the best breakfast we have had at any hotel in Croatia and in fact most of Europe. Absolutely stunning!

I am disabled and have difficulty walking, I arrived at the hotel and there was no parking and they told me that I would have to park the car in a public car park 300 meters away. I pointed out that I could not carry my bags and walk 300 meters but they refused to help me and say that it was my fault as I did not inform them of my problem so I had to leave and was charged even the full price of the room.