Hotel Durbach Schwarzwald

Horrible hotel A former hospital that looks like a hospital and feels like a hospital! Old and poor. I really felt sick to stay there. The breakfast is nice but dinner is a big no!! The only good thing is the nice view! They didn’t answer the phone for a whole day and I needed to inform them about something.

I was in this hotel several times during the past decade and returned there for the first time after Covid. Unfortunately, nothing has improved since. In contrary, the food quality has declined significantly. I remembered that hotel for the excellend food a few years ago. Now the food is just disappointing. Some examples: During breakfast there are two coffee machines, one for fresh coffee, one for instant coffee. However, the machine for fresh coffee was simply not operating during one of my days. During lunch/dinner it looks like they cook frozen food. No sauce to the fish, very simple dishes. Cake in the afternoon was definetly premade and just defrozen instead of fresh. The cake was still cold on the top. This is something you expect in a cheap hostel, but not in a hotel of this class. Positive: The rooms are large and some of them have a nice view. Beds and furniture are good. Negative: food quality, bathroom was smelling, room needs renovation, service (reception closed at night, bar closes even when several people are still around), parking costs extra, which is surprising for a hotel in a remote location like this one

The customer service is terrible. The receptionists either claim to be new and not know simple things ( e.g whether extending a reservation is possible) or they are extremely unhelpful and distracted on their phone or computer and can hardly be bothered to look up at the customers. The car park used to be free and now costs 10 Euro per night without this ever being mentioned anywhere. You pay for a family studio but then get a room in the lower category - without any receptionist knowing anything about it. The salt grotto is not functional. The bathroom smells of urine but the room only gets cleaned from the 2nd night onwards and only if the flimsy door sign ( that is such poor quality that it falls off) is put on the door. All together the worst Dorint hotel I have stayed at ( and I have a Dorint club card) and definitely not worth 4 stars

I booked the restaurant for 8 pm as I was told it closes at 9. Was there with my kids at 7.55 pm and was told it closed. At reception no one speaks English In the rooms there is no minibar and you only have the bare minimum. The only positive thing about this hotel is it’s location

Not an inexperienced traveller, and know what im getting myself into when booking places blind from a list from a search engine. This one snuck by me though - the web page is very convincing of it's hotel-ly goodness and creature comforts. Even the Ammenities list on booking*com is quite extensive. the give away should have been the exterior photos - its quite big isn't it?! hotel rooms are on the concave side of the hotel building, and look into scrub. on the context side of the shared middle hallway are medical practice rooms, waiting rooms, examination, diagnostics, conference/meeting rooms etc. even furniture in the hall has signs stating "hotel guest please put furniture back as you found it for the patients". naturally the good views across the valley of the wine vineyards is only visible from these medical facilities. median age of patronage id guess at 65-70. pleasant folk, but not very demanding from a hotel services aspect. food is served till 20:00. that's kindve half ok i guess, but... no drinks after 20:00? sorry the bar closes at 8! what?! ok, i guess i'll just. go. back. to. my. room. then and watch... er no, no TV in our room. whatever. bored by now anyway. ill get up and use the pool for a swim tomorrow - oh wait! the pool is used during the day for some aqua aerobics or other courses for the medical clientele. great. maybe do some washing? no? no sir, we don't offer a laundry service (but it says so on your website)... ahhh well, then i"t'll need to go offsite and will take over a week to come back". sure , ok. im done. don't be fooled by the spin and images in the presentation. its a plain jane normal middle of the road 2 maybe 3star hotel with zero frills, dragged out of the 80s with a thin lick of paint. beds are simple and clean (i think someone else referred to them as hospital beds - there a shade better than that) room size ok. on the upside if your hip arthritis is playing up its probably a good place to have it looked at simultaneously.