Sarasa Hotel Namba Reviews

Response from Property: Thank you very much for your positive feedback and recommendation. We're glad to hear that you appreciated our convenient location and clean rooms, as well as the ease of accessing nearby attractions like Dotonbori and Osaka Castle.Regarding early check-in and amenity charges, we understand this can be an inconvenience and appreciate your understanding. We’ll continue to strive for better clarity and service in these areas. We hope to welcome you again on your next visit to OsakaSARASA HOTEL NAMBA

Response from Property: Thank you very much for staying with us.We sincerely apologize that your experience did not meet your expectations and that you were disappointed with several aspects of your stay.We are truly sorry for the condition of the room, the lack of proper cleaning service, insufficient amenities, and the issues regarding ventilation and sound insulation. Your feedback regarding the cleanliness, slippers, and amenity availability has been shared with the relevant departments, and we will take immediate steps to review and improve our service standards.While we are grateful that you appreciated the location, we deeply regret that the overall experience fell short.We truly value your honest feedback, and we will use it to make necessary improvements to provide a more comfortable and satisfying stay for all our guests.Thank you once again for taking the time to share your comments.

Response from Property: SARASA HOTELS NAMBAThank you very much for choosing to stay with us and for sharing your wonderful feedback.We are absolutely delighted to hear that you had an excellent stay.We are committed to continuing to provide warm hospitality and memorable experiences for all our guests.We look forward to welcoming you back again soon!SARASA HOTELS NAMBA FRONT DESK.

Response from Property: Thank you for sharing your experience! We’re delighted to hear that our location added convenience to your stay and made it easy for you to explore the nearby attractions and cafes. It sounds like you enjoyed discovering the local spots around Namba station. We hope to welcome you back soon for more memorable walks and visits to your favorite cafes!Warm regards,

Response from Property: Thank you for using our hotel again. We are honored that you chose us again after receiving a high rating from us during your previous stay. However, we sincerely apologize for the inconvenience caused by the lack of cleaning, trash disposal, and towel replacement. We are particularly sorry that the bathtub was not as clean as it should be. We will take your comments seriously and review our housekeeping system to thoroughly implement cleaning standards and strengthen our inspection system. All of our staff will work to improve the situation so that this does not happen again in the future. We also appreciate your comments regarding the staff's English response. We will strive to improve our language support and continue to educate our staff so that we can communicate more smoothly. Nevertheless, we are very encouraged to hear your words of gratitude that you were satisfied with the friendly response of some of our staff. We will continue to work hard to improve our service so that our customers can have a comfortable stay in the future. If you have the opportunity to visit us again, we will do our best to provide you with a better stay. We look forward to welcoming you again.

Response from Property: この度は当ホテルをご利用いただき、また温かいご感想をお寄せいただき、誠にありがとうございます。料金の手頃さや、駅や市場、地元のスーパーマーケットに近い立地にご満足いただけたとのこと、大変嬉しく存じます。当ホテルは観光やショッピングに便利な場所に位置しており、多くのお客様にご好評いただいております。また、スタッフの親切でフレンドリーな対応についてお褒めいただき、スタッフ一同大変励みになっております。お客様に快適にお過ごしいただけるよう、これからも心を込めたサービスを提供してまいります。次回大阪にお越しの際も、ぜひ当ホテルをご利用くださいませ。スタッフ一同、またのお越しを心よりお待ち申し上げております。

Response from Property: Thank you for choosing to stay with us and for sharing your positive feedback! We are delighted to hear that you found our hotel’s location convenient for shopping, dining, and transportation. Our central location is indeed one of the highlights, making it easy for our guests to explore all that the area has to offer.We appreciate your kind words and look forward to welcoming you back during your next visit!

Response from Property: Thank you for choosing to stay with us and for sharing your feedback! We are thrilled to hear that you found our location convenient and great value for money. Being close to Namba station makes it easy for our guests to explore the area, and we’re glad you appreciated that.We look forward to welcoming you again on your next visit and will continue to provide excellent service

Response from Property: Thank you for sharing your feedback with us! We appreciate your comments about the room and are glad to hear that you found the luggage rack and makeup desk helpful. We also appreciate your positive remarks about the free coffee in the lobby and the coin laundry facilities.We understand that the distance from Namba station might be a little further than expected, and we will continue to work on providing the best possible experience for our guests. Thank you for staying with us, and we hope to welcome you again in the future

Response from Property: この度は当ホテルのサステナビリティポリシーについてご理解いただき、誠にありがとうございます。当ホテルでは環境への配慮の一環として、8日目以降の長期滞在の場合、通常の客室清掃を行わず、必要なタオル交換やゴミ回収をフロントにて承っております。また、歯ブラシや歯磨き粉はご希望の方に150円でご提供しております。お客様にはご不便をおかけすることもあるかと存じますが、環境負荷の軽減のため、何卒ご理解とご協力を賜りますようお願い申し上げます。今後も快適にお過ごしいただけるよう努めてまいりますので、またのご利用を心よりお待ち申し上げております。口コミ担当

Response from Property: Thank you for your feedback.We’re delighted to hear that you enjoyed the quiet and cozy atmosphere of the area, as well as the convenient walking distance to the city. Providing a relaxing and accessible environment is something we strive for, and we’re glad it met your expectations.We hope to welcome you again in the future

Response from Property: hank you very much for choosing to stay at our hotel and for taking the time to share your feedback.We are delighted to hear that you found our hotel to be good for its price and location. We strive to provide great value and a convenient base for our guests, and it is wonderful to know that this contributed to your positive experience.We will continue to work hard to ensure a comfortable stay for all our guests. We hope to welcome you back on your next visit to Osaka. If there is anything we can do to make your future stay even more enjoyable, please feel free to let us know.Once again, thank you for your kind words. We look forward to seeing you again soon