Guest User
September 28, 2023
When we arrived, we were advised that there was a problem with our room and we will have to stay in another one for the night. When we asked if we could stay in the room they are putting us in they said no it’s an upgraded room. The next morning we found out that there was no issue, they had overbooked. The next day we brought our bags to reception and were told when we came back they would have our key ready. We came back to the hotel and waited 10 minutes for someone to show up at reception. We had to go looking for staff around the hotel. Couldn’t find anyone, it took us 25-30mins of waiting/searching for someone to get our key. When I went to have a shower only half of the shower worked and the water was lukewarm. There is a ‘do not disturb’ electronic sign on the door but the sign was broken, so we were woken up by cleaners knocking and opening the door. One night we were trying to sleep and a banging noise from loose fitting within the extraction fan kept banging, ALL NIGHT! Now there was a storm but it was a loose fitting that caused the noise. We had to put on brown noise to try drown out the banging. In the three nights we were there we didn’t have a full nights sleep, no one at reception to complain to anytime we went down. When we did find someone, we were told it’s not their fault, they are extremely understaffed and are working crazy overtime to keep up. They offered for us to move rooms for 2 nights and move back to the previous room. They didn’t see an issue with us moving rooms 4 times in a 7 day stay! They treated us awfully and acted like we were complaining to get an upgrade. We ended up leaving and booking another hotel because our experience there was ruining our holiday. And worst of all my partner had a proposal all planned and postponed till a week later because he didn’t want to propose after such a bad experience. Even how they treated us after we left was abysmal, they kept trying to say we wanted an upgrade, when we just wanted a nice holiday in a room we paid for.