Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Apr 4, 2026|Standard Room with Double Bed-Non-Smoking
Corentin_96Vintage touch with a carpet and wooden desk. I loved it. Spacious rooms for the price with a bathtub. Only drawback. There are no power sockets next to the bed. Perfect location next to the castle. I have not heard any noise at night. Super quiet.
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Price per night from:SAR 289
Posted on Jan 1, 2026
Inch
A bit chilly, but otherwise perfect. It's very close to the train station, making transportation convenient, and there are many great food options nearby. The restaurant's breakfast is excellent. It's a perfect retreat, quiet yet centrally located, and the service attitude is also very good.
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Price per night from:SAR 310
Posted on Jun 30, 2026
Anonymous UserI extended for a late checkout, since it’s the night after concert. So I went back to bed after breakfast, and DONG!!! Fire alarm! VERY LOUD that every sleepy soul would wake up frustratingly. Turns out it’s just a test? And the reception said it’s the policy to do every Monday 10am? But that time was 11.30! Anyway if they have planned for it they should tell guest upfront so I don’t have to wake up panicly and rushed out to the fire exit, needed to go to the reception to restore the keycard cause everything will be reset after the alarm(as they told me). This is ridiculously unacceptable. It’s overpriced too but this subject is known and accepted since it’s the concert night.
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Price per night from:SAR 296
Posted on May 29, 2026|Superior Queen Room With Panoramic View
Guest Userstayed at this hotel and used the spa many times before and have always had a much better experience, which is why I chose to return. Unfortunately, my stay on 27 May 2026 was extremely disappointing.
When checking in, I was asked if I would like breakfast and was told it was very nice. Sadly, the breakfast was awful. The bacon was so hard it could barely be cut, the sausages were stone cold, and the rest of the cooked breakfast was dry and cold. I mentioned this to a waitress, who showed no concern, and when I raised it again at reception and asked for a refund, I was refused. I have attached a photo showing the quality of the breakfast.
I was also disappointed to discover there was an additional charge to use the spa. I booked through Trip.com, and nowhere on my booking confirmation did it mention extra spa fees. When I queried this at reception and showed my booking details, I was simply told I should have checked the hotel’s website. I do not feel this is acceptable, as any additional charges should be clearly stated at the time of booking.
What disappointed me most was the lack of customer service throughout my stay. My concerns about both the breakfast and the spa charges were dismissed rather than addressed, and staff showed very little understanding or willingness to help.
This experience was completely different from the positive stays I have had at this hotel in the past. Sadly, based on this visit, I would not recommend the hotel and will think very carefully before returning. I hope management takes these concerns seriously and works to improve both the customer service and overall guest experience.
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Price per night from:SAR 299
Posted on Jul 9, 2025
CHEI WAI GRACE
The apartment is very clean and convenient. Walking distance to the nearby supermarket and restaurants. It’s only 3 minutes drive to the University of Cardiff.
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Price per night from:SAR 313
Posted on Apr 14, 2026
Guest User
Our room door was open when we arrived and the bathroom hadn't been cleaned. Rang up and everything was resolved very quickly. Had some extras because of the inconvenience.
The room was very quiet so had a very good night's sleep both nights.
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Price per night from:SAR 292
Posted on Feb 28, 2026
AsTaN FeRnAnDeS
The stay was really good overall the room was clean, comfortable, and everything went smoothly. The staff were friendly and helpful, which made the experience even better.
However, I was a bit disappointed that I had to pay £16 for parking for the whole day. It would have been nice if parking was included in the stay or at least offered at a reduced rate for guests.
Apart from that, everything else was great and I enjoyed my stay
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Price per night from:SAR 302
Posted on Mar 28, 2025|Classic Room with Double Bed
Guest UserGood location not far from centre of Cardiff. Service was poor, receptionists seemed like they didn’t want to be working there and breakfast staff like their family had just died. That said the breakfast was good quality and the room was good. Needed some cobwebs removed and mould cleaned from bathroom
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Price per night from:SAR 208
Posted on Jan 15, 2025
BethSaidSmile
It is a good hotel, good size swimming pool & have both steam room and sauna, however, been twice now on weekdays and both times very busy.
Mainly self check-ins which loses the personal touch I feel and not too happy charged extra for parking giving the location of the hotel.
Great service in the restaurant.
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Price per night from:SAR 290
Posted on Apr 23, 2026
Mrs j Plunkett
Stayed at this hotel for five days the beds was very comfortable. Rooms are very clean. Waitrose and Lidl‘s two minute walk regular buses into Cardiff. Breakfast available at the hotel. Staff are absolutely lovely and always ready to help. She’s a very friendly hotel with country walks nearby rooms have bath with a shower always hot water available me and my husband had a very comfortable pleasant stay well definitely return the hotel is more of a motel but would not hesitate recommending as you have everything you need the rooms are basic but do you have a kettle tea and coffee supplied clean towels extremely comfortable bed and the rooms are clean staff are very welcoming and friendly
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Price per night from:SAR 239