Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Great
123 reviews
9.2/10
1 night
From € 20
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9.5/10
Amazing
GGuest UserWarm, friendly staff who gave good and practical advice about the protests and safety, much appreciated . Housekeeping was impeccable and thoughtful and really prompt with adhoc requests.
Rooms are large (size norms from a different time) and the mix of analog vintage features and updated features is charming. Clear and strong WIFI , clean rooms especially for tropical setting
The buffet spread is excellent quality, clean and a good mix of delicious local and international continental options.
The spa is lovely, though service can vary - I had a lovely therapist and my friend’s therapist was using her phone during the session (which is not acceptable at any massage place, what more at this spot) incongruous with the very high service and hospitality standards set by the rest of the staff.
Would come back and stay here again!
Hotel near Tunjungan, Genteng 85.7% of visitors choose this area
Price per night from:€ 81
9.3/10
Great
PPe_te sgHi hotel management I like to thank you for good hospitality good service ,staffs friendly and responsive fast attended to room service. From reception ,restaurant room service and maintenance dept . Door men and security staff all showing friendly
Only problem during my stay 4 night it sound from motobike scramble noisy continuously heard till all night till early morning at the hotel front side facing middle circle main road with traffic light
And room facing back also have sound problem.this music sound beat constantly all night long start 11 onward ill till morning 4.30 am .until you can hear it and follow the music all night till morning .frankly honestly during our stay we cannot sleep well because disturbing by the sound problem.
The hotel not fault only the surroundings noise make it a barely at night during sleeping.
My suggestion the owner this hotel need take drastically measures to upgrade the all windows to fixed panel glass sound proof
.I pity to staffs always try apologies for inconvenience when we tell them the problem matter i know they cannot solve the problem beyond they control.
Only the owner hotel need try sleep at hotel both side room front and back and see your self
I hope the the best in future some changes and,put effort solving the sound problems .the hotel everything are good except the sound problem surrounding.
Hotel near Tunjungan, Genteng 85.7% of visitors choose this area
Price per night from:€ 22
9.1/10
Great
HHilda Lee SEverything about the hotel is exemplary except the toiletries ! Fragrance is not acceptable and I dreaded shower.
Hotel has a 360 degree and you can see whole of Surabaya! Spectacular.
A big mall, catering to big brands and international Tuntungan plaza is around 20 mins walk.
Another big mall, local BG Junction is around 10 mins away.
Location is good ! Including eateries nearby.
Breakfast was the best I've experienced; amazing spread including local flavors. Absolutely tantalizing.
Hotel near Tunjungan, Genteng 85.7% of visitors choose this area
Price per night from:€ 58
8.9/10
Very Good
HHarryIDSGAffordable, modern and clean. Shopping mall is literally next door and selection of eateries are available in the surrounding. The building looks new and therefore modern and clean, however the room lacked soundproofing, you can hear any noise from the corridor and the surrounding rooms. Lobby is on the second floor, was confused when we reached. Parking is very limited, we were fortunate that we got spot to park, my guess you won't be so lucky during weekend or busy days.
Staffs are nice and helpful. Very near to the train station which is one of the primary reason we chose to give this hotel a try.
__evas_The service is excellent, they are kind, polite, and helpful. Smiles never left their faces and they always try to help swiftly. The breakfast is great, tasty, and the selection is even greater, they have a lot of varieties of Indonesian food. The room is great in size, the floor is clearly swept, the bathroom is clean, the amenities are adequate (bring your own hair dryer bcs the one they have is not as great). But terribly disappointed with the cleaners, I used the spoon and glass on day 1 and they didn't even bother to clean them, only put on the usual spot. I tried to ”tell” them again the next day yet they still haven't cleaned any 🥲🥲
쌩쌩말로The location is excellent, providing easy access to Surabaya city center. I was particularly impressed by the wide variety of sauces offered at breakfast. Regarding cleanliness, I'd suggest they implement more thorough pest control, as I did notice some small insects in certain areas.
Hotel near Tunjungan, Genteng 85.7% of visitors choose this area
Price per night from:€ 15
8.5/10
Very Good
GGuest UserStaff was friendly and the location is central. But the bathroom was smaller than on the pictures, tv had problems and the AC always blown cold air even when it was on 30 degrees. Asked for room change twice, they don’t allowed it
HHung Hiu TungA very cheap choice. Not much facilities provided by the hotel, for example no dryer, shampoo and bath gel. The room has locker, pretty small, my luggage doesn’t fit in, so I just place my suitcase outside the capsule. I think it’s okay because Indonesia is quite safe. Staff are helpful, check in and out is quick. Nice for an overnight short stay if you have a low budget.
GGuest UserRooms are okay. Cheap price. Friendly service.
Only the location is not clean. Room cleanliness is lacking, AC sometimes turns off. Not cold enough