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9.8/10
Outstanding
MMaojiubuhuijiaWe stayed four nights in Fes and experienced three different Riads. This was our absolute favorite and the most satisfying. The owner is a true gentleman, providing professional, attentive, and thorough service. We felt treated like guests in a high-end hotel, not like we were intruding into someone's home. This Riad isn't the largest, but it's the cleanest; everything was spotless, the bedding wasn't damp, and it felt ancient yet not outdated. You could tell the owner put a lot of care into every detail. Plus, the breakfast was delicious! The croissants and small pancakes were just incredible. I originally planned to try a different Riad every day, but because the experience here was so great, I booked an extra night. The price was also the best! The other two Riads I booked were only a 3-5 minute walk away and both more expensive, yet their service, cleanliness, and hospitality weren't as good as this one. Highly recommend!
BBPierreThe experience we had at another Riad set very, very high expectations, so read this with that in mind :)
I've worked and stayed in luxury hotels around the world, and if you're looking for a stunning hotel, with pleasant service this would be a top choice. However overall we were looking for more of an intimate experience. Staff were very nice; they were young, friendly, kind and caring. Travelling with my mother however, it felt very uncomfortable when I was asked 'how my wife was doing?!', this summed up the disconnection between the hotel and the experience. A beautiful hotel but short of a 4/5 star experience. It is one of the most stunning Riads you will stay at. The restaurant serves great food, and the views are amazing - if you can handle the three floors of steep steps. Overall, you won't be disappointed but it felt like when we stayed there was no manager for those extra touches you expect when paying this much.
NNuwanda0423The stairwell is relatively narrow, and the waiter will help carry the luggage upstairs. The room hygiene, especially the bathroom, is more general and the stains are obvious. The mattress and quilt are very comfortable and sleep well. The breakfast looks very rich, you know, it is actually bread, jam, juice mint tea. The owner and staff love to interact.
TTRIPPERS.IO founderК сожалению, нам не очень понравилось проживание в этом отеле. Мы не первый раз в Фесе, и этот отель однозначно не стоит своих денег.
Отель невероятно красивый внутри, но комнаты крошечные, окна выходят не на улицу, а в общий холл, где постоянно находятся гости и хозяева отеля (с раннего утра в холле завтракают и звенят тарелками, а вечером до позднего вечера ужинают). В целом отель выглядит не очень чисто и опрятно, и мы даже спасались от огромного таракана одной ночью. В середине нашего отдыха мы отравились и совсем перестали ходить на завтрак (это был единственный раз за 3 месяца проведенные в Марокко)
Также жаль, что в номерах нет чайников и холодильников.
GGuest UserMy stay in Fez was truly memorable, thanks to the warmth and professionalism of Hager, the manager.
We arrived later than planned, reaching the property at 11 p.m. instead of the expected 9 p.m., yet Hager welcomed us with kindness and patience, making us feel completely at ease despite the late hour. That first impression set the tone for the entire stay.
Hager was also incredibly accommodating with breakfast. She kindly arranged breakfast earlier than the usual start time, and it was a delicious traditional Moroccan breakfast — fresh, generous, and beautifully prepared. It was one of the highlights of the stay and a perfect way to start the day.
At the time of leaving Fez, I had arranged my transport independently, but the situation did not go as planned and became stressful. When Hager became aware of this, she went out of her way to help, reassured me, and kindly allowed me to stay at the property during the unexpected delay.
The property is perfectly located in the heart of the medina, offering an authentic Fez experience while remaining peaceful and comfortable. The room was clean, well-maintained, and felt welcoming after long days of exploring.
What truly stood out was the genuine care and hospitality throughout the stay. Hager’s calm, thoughtful, and supportive approach made a real difference and reflects the high standards of this place.
I would highly recommend this property to anyone visiting Fez — not just for the location and comfort, but for the exceptional hospitality you’ll experience here.
GGuest UserService de navette pour et de l’aéroport proposée par l établissement: assez pratique lorsqu’on arrive tard comme nous.
Facturé 25€ (250 dirhams)inclus la majoration de 5€ pour service nocturne.
Chambre propre et literie confortable
Salle de bain très petite, douche sans bac, l eau coule directement sur le sol et l’eau met pas mal de temps à s écouler par le syphon: pas trop pratique si vous êtes pressés et que vous devez prendre votre douche l un après l’autre rapidement .
Le support de pommeau de douche cassé, il fallait le tenir à la main
Produits d hygiène a ramener, shampooing non fourni ( difficile quand on voyage avec bagage en cabine pour 2-3 jours)
Service de petit déjeuner basique, dommage pour certains produits commerciaux ( olives noires et fromage quiri )
Crepe et brioche préparé sur place, elles étaient très bonne
Emplacement parfait , juste à côté d un de suq de la vieille médina
Pour manger il y a plein de restos sur place mais ils sont relativement chers car on est en zone touristique
Ne pas hésiter à aller manger dans la ville nouvelle, on y va avec taxi pour 2€ par trajet (4€ a/r)
Attention: l hôtel affirme accepter la carte bancaire mais nous n avons pas pu régler 170dirham(17€) par carte car commission trop importante . Que les montants élevés sont acceptés ( à prendre en compte si vous payez en fin de séjour et que vous avez l’argent compté)
Wifi gratuit , terrasse sympa mais dommage ne pas y pouvoir prendre le petit dej
Dans l ensemble séjour agréable et rapport qualité prix correcte
AAngie Laibaby ArmchannelLove this Riad, it is so clean and beautiful inside and the roof top with a nice Panorama view . Before arriving the riad, they sent me an email asking my WhatsApp so they can send me the exact location and so video clips for me to know how to get there since Google map doesn’t work when getting inside the Medina . They said if I really couldn’t find the way, they could pick me up in one of the entrances to the riad. I thought I could find it but I failed so I called them. One of the staff came out immediately and helped me my luggage. The two young staff there are very helpful and friendly. Since I was so late to arrive , so one staff (should be called Abdullah) brought me out again so I can Rmb how to get out and in again next time. The other young staff also brought me where I can find friendly convenient store nearby to get essentials. Love them and so helpful. The breakfast was nice too. The AC inside the Room is good and the water pressure and the heat were good too ! Highly recommend this Riad when u travel to fez next time. Rmb to bring ur amenities since they do not provide any bathing items or toothbrush. Recommend the riad to have a rubbish bin in the room instead of just inside the toilet.
OophrexGreat breakfast and wonderful service at the breakfast. The spa area was freshly renovated and smelled of lacquer. The female sauna was not operational. The steam bath (Turkish hammam) was marked as free in the hotel description, but the staff told us that it needed a reservation and wouldn't let us use it. Worst of all and something that is inconceivable for a hotel in this category, they were out of stock on hotel slippers! How to use the spa area or relax in the room without slippers?
YYongyuandeninghaiThe hotel's WiFi coverage is particularly comprehensive, whether in the room, lobby, restaurant, or in the corner of the corridor, the WiFi signal is very strong, there will be no disconnection. I have tested it in various places in the hotel, the speed is very stable, and the video, game, and download files are smooth. For those who need to surf the Internet at any time, such a comprehensive and stable WiFi is really important.
GGuest UserA very beautiful riad in the middle of medina, we are so happy to have stayed here. Mesmerising inner court, authentic-looking room, and a wonderful host Youssef, who is very welcoming and always ready to help.
We stayed in the end of December, so it wasn’t exactly warm in the room, and if there was a heater of some sort, that would be just perfect. But then again, it was the 4th riad in a row we stayed at, and it was the warmest of them all even without aircon or heater. With that being said, I’m sure the temperature would feel just perfect during spring, summer or autumn.
Thank you again to Youssef and the team, you left us a wonderful memory of Fes❤️