Anonymous User
October 26, 2023
Very disappointed. At about 9.30 in the morning when we checked out on the last day, a male staff member opened our door. I had just come out from the shower and was still wearing clothes. When he saw it, he immediately closed the door, and I chased him and asked him what he was doing! He apologized to me. To be honest, I didn't plan to pursue it. When I checked out, the front desk asked me how my stay was, so I told the matter. I said you'd better tell it to your manager. I thought I would forget about it and have to catch a plane. As a result, while I was talking to a girl at the front desk, another male staff member came over and interrupted and said, “I’m sorry but there’s nothing we can do.” ? ? ? ? Is this your attitude? I'm not asking you to do anything, but if you apologize in a good manner, I won't pursue anything. He kept emphasizing that there was nothing we could do and the apology was just passing by! Anyway, very poor service! I don’t recommend you to come again!
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