Courtyard by Marriott Los Angeles Pasadena Old Town Reviews

Too small a room, noisy even in daytime as workers repairing many sites

Great place to stay

nice.

Overall it's pretty good, but the parking fee of $35 a day is not worth it. The hotel parking lot is connected to the public parking lot, which is much cheaper. The breakfast is rich and the location is excellent. We drove here. The room was not cleaned. The picture shows the public parking lot and the hotel parking lot together. Ctrip wrote at the beginning that it was $25 a day and the hotel was $35.

It was beyond my expectation. As I am a Marriott Platinum member, I was able to check in if there was a room available when I arrived at 11am. Hotels there usually only allow check-in at 3pm. As the hotel is in the old town facing the street, it is a bit noisy. After I explained, I was given a room with a pool view. The newly renovated room is large and comfortable, with a large bathroom and bed. The experience was great! The hotel has a swimming pool and a bonfire, and the layout is comfortable. The old town of Pasadena is very safe, and you can go to nearby restaurants for dinner and shopping at night. There is a supermarket Ralphs with a full range of products, where you can buy California wine, cheese, ham, etc. The restaurants in the old town are also delicious, and the average cost per person is US$25.

The hotel is very new and has a good location. Pasadena is a good place for walking. If you drive, you can park in the parking building behind the hotel for 12 dollars for 24 hours. You don't need to buy the hotel's parking ticket. The hotel charges 35 dollars a day for the same parking building.

Pros: The area is relatively safe, the breakfast options are more and of good quality, and the room is close to the street but also relatively quiet. Cons: 1. Parking is charged separately; 2. Breakfast was included when booking, but when I checked in, I asked the front desk, and the front desk said she couldn't see it but still gave me a breakfast voucher, which was a bit bad; 3. The room was located in the corner, very far away

The service industry in the United States is average. The equipment in the hotel is not as complete as that in China, and the staff are also indifferent. I went to have breakfast, and when I was leaving, I told a staff member that I had already paid. He asked me for my credit card and said he would check it again. As a result, I received a text message for the second deduction. Later, I asked him, and he confirmed with another staff member and told me that the refund had been processed, but I didn’t receive it at all after half a month. Later, I asked the hotel again, and the hotel shirked each other, saying that they would find a specific person to follow up on this matter, and transferred from one department to another. Later, they dragged on and shirked each other and did not deal with it or reply. Feeling helpless, I asked Ctrip customer service. It was quite heartwarming. The customer service told me not to worry and would help me communicate. Because they didn’t want me to have such a bad experience, they refunded the extra money to me first.

Every employee has good service. We checked in in the evening. The kind staff gave me a breakfast card as well. Breakfast was great.

The location is very good, next to CalTech, and there are many restaurants nearby.

#positive #I was happy with the Room Layout, Nearby Activities, Nearby Shops; #positive# I am satisfied with the layout of the room, nearby activities, and nearby shops.

Generally speaking, it is very advanced, and the breakfast on the first floor is not bad The scenery of the hotel is also very good, the hygienic conditions are very good, I can sleep very happily The bedding is very clean, the shampoo is also good, and the tidy is very clean

The location is good and relatively safe. Pasadena is a relatively safe area in LA, and there are few homeless people. It is convenient to go shopping and eat. It is relatively comfortable. It's a good value for money on Ctrip. It is worth mentioning that Ctrip's overseas butler service is really 24 hours, and you feel at home. You can answer any questions and solve any problems. I took the trouble to renew the reservation and the room was full on Ctrip. The Ctrip housekeeper helped me contact the hotel and renewed the reservation directly at the front desk. I was very satisfied with the service. Finally, I found that the price difference compared with Ctrip was too much. I asked, and the overseas butler even returned the difference to my Ctrip account. I was almost in tears. Hey especially when a person is floating outside, they are so warm. One hundred likes to the customer service of overseas butlers, thank you🙏

The facilities are relatively old, and the rooms along the street are a bit noisy, just because it is convenient to be close to friends.