OYO 14732 Hotel Buddha International

We booked a room with this hotel, we asked to fill in a form prior to arrival which we did. We sent a message in English explaining we oils be arriving by train at 2am, the hotel replied saying this was okay. when we arrived we were told that foreigners are not allowed to stay at the hotel. The hotel knew that we were English before we arrived as we had to provide passport details in the pre arrival form and also all our correspondence was in English. To leave us out on the street in an unknown Indian city at 2am is completely unacceptable. Luckily a rickshaw driver took us to a nice little hotel around the corner Hotel Lilly.

I booked Hotel Buddha International via *********** for two nights for our stay in Patna. As requested by the property, I completed an online check-in prior to our arrival, providing a copy of my British passport as required. I also messaged the hotel ahead of time advising them of our late arrival time - which they confirmed with an ‘OK’. Upon arriving in the area at night, I called the hotel to ask for directions. At this point, the hotel representative asked me where I was from: when I told them I was from the UK, they said that unfortunately I wasn’t allowed to come and stay at the hotel as no foreigners were allowed at the premise! This came to us as a complete shock and surprise. It was past 2am at night and we were stranded in an unknown Indian city with no accommodation. Needless to say this was very inconvenient. Nowhere on the hotel’s listing on *********** does it mention the limitations that people with non-Indian passports aren’t allowed to stay! Also, we had already been exchanging messages prior to this moment and I had provided information on my nationality as requested, so I’m not sure why they didn’t alert me earlier before I was practically knocking on their door. I really don’t think this hotel should be allowed to advertise on ***********, a global platform, unless they can accommodate all people making bookings online - or at least make it very clear that it’s only available to those with a specific passport. Lastly: it’s pretty misleading to call your hotel ‘International’ but not allowing international guests. To summarise: it doesn’t sit right for a hotel to accept bookings on a global online platform and then denying entry from those arriving at night after long day of travel. Advice to hotel: please immediately update your online listing description and policies and make it clear who is allowed to stay and who isn’t to avoid future guests from having the same awful experience as we did.