The Artist Residence Reviews

Response from Property: Dear Khosro Adibi,Warmest greeting from The Artist Residence!Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you enjoyed your stay in our top-floor room with its great view and that you found the amenities, like the washing machine and kitchen facilities, to be convenient. It’s also wonderful to know that our reception team made a positive impression—they truly strive to provide a warm and welcoming experience for all our guests.We appreciate your honest note about the building’s condition and the water pressure. We are continuously working on improvements, and your feedback is invaluable as we plan future renovations to enhance our guests’ comfort.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Thank you again for choosing to stay with us!Warm regards,Artist management team,

Response from Property: Dear Cobrabart,Thank you for taking the time to share your feedback about your recent stay with us. We’re thrilled to hear that you enjoyed our excellent location and found our team to be friendly and welcoming—it’s always our goal to make our guests feel at home.We sincerely apologize for the inconvenience caused by the Wi-Fi connection during your stay. We understand how important reliable internet access is, especially for work, and we are actively looking into ways to improve this service to ensure a seamless experience for all our guests.Additionally, we appreciate your suggestion regarding the breakfast selection. We strive to offer a variety of options to cater to different tastes, and we’ll certainly take your feedback into consideration as we continue to enhance our offerings.It’s wonderful to know that, despite these minor issues, you would still recommend us. We truly value your support and hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Artist management team,

Response from Property: Dear Evgenii,Warmest greeting from The Artist Residence!Thank you so much for your kind review! We’re thrilled to hear that you enjoyed our location and found it convenient. Providing a great experience for our guests is our top priority, and we’re so glad we could meet your expectations. We hope to welcome you back again soon!Best regardsArtist management team,

Response from Property: Dear Vincent Chang,Thank you so much for taking the time to share your wonderful feedback about your stay at our Artist Apartments. We are thrilled to hear that you enjoyed the strong artistic atmosphere and appreciated the creative themes, artworks, and designer furniture that make our spaces unique. It’s our goal to provide residents with a living experience that inspires and connects them to the beauty of art and design.We’re also delighted that you valued the social opportunities our apartments offer. Bringing together creators and art lovers from around the world is something we take great pride in, and we’re so glad you found inspiration through these connections.It’s great to know that our convenient location allowed you to explore Phnom Penh’s vibrant art galleries, cafes, and nightlife with ease. We aim to provide a home base that is both stylish and functional, so it’s rewarding to hear that you felt at home during your stay.Lastly, we’re pleased that you found our pricing reasonable and cost-effective compared to high-end hotels. We strive to offer a unique and immersive experience that allows guests to fully embrace the local culture without compromise.Thank you again for your kind words. We hope to welcome you back soon for another inspiring stay!Warm regards,Artist management team,

Response from Property: Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the numerous inconveniences you experienced during your visit. Your comments are deeply concerning, and we truly regret that we fell short of providing you with a comfortable and functional environment.We take full responsibility for the issues you encountered, including the malfunctioning appliances, inadequate cleaning, and the lack of proper maintenance in the room. This is not the standard we strive to uphold, and we are committed to addressing these problems immediately to ensure they do not happen again.Regarding the broken TV, rusty equipment, and non-functional appliances, we are conducting a thorough inspection of all our facilities to replace or repair any items that are not in proper working order. Additionally, we will reinforce our housekeeping protocols to ensure that rooms are thoroughly cleaned, supplies are replenished, and all amenities are in good condition for our guests.We also apologize for the noise disturbances and the challenges you faced with the shower and drainage system. These issues are being prioritized, and we are working on solutions to improve the overall comfort and functionality of our accommodations.Your feedback is invaluable to us, and we would like to make this right. If you would be willing to give us another opportunity, we would be honored to host you again and provide you with the experience you deserve. Please feel free to reach out to us directly so we can discuss how we can make amends.Once again, we deeply apologize for the disappointment and frustration caused during your stay. Thank you for bringing these matters to our attention, and we hope to have the chance to restore your trust in the future.Sincerely,Artist management team,

Response from Property: Thank you for taking the time to share your feedback. We appreciate your understanding and are glad to hear that our hotel was able to accommodate you during your stay. We acknowledge that our property has a more traditional style, and we are continuously working on updates to enhance our guests' experience.Your comments are valuable to us, and we hope to have the opportunity to welcome you back in the future. If there’s anything we can do to make your next stay more comfortable, please don’t hesitate to let us know.Warm regards,Artist management team,

Response from Property: Thank you so much for taking the time to share your feedback and for choosing to stay with us again. We’re thrilled to hear that you enjoyed our service and found our staff to be friendly and welcoming—it’s always our goal to make your stay as comfortable and enjoyable as possible.We sincerely apologize for the inconvenience caused by the broken bathroom door and the lack of a curtain on the window. Your comfort and safety are our top priorities, and we appreciate you bringing these issues to our attention. We have already alerted our maintenance team to address the bathroom door, and we will ensure it is repaired promptly. Additionally, we will look into installing a curtain or privacy solution for the window to enhance your sense of security and comfort.Your feedback is incredibly valuable to us, and we’re committed to making the necessary improvements to provide you with an even better experience during your next stay. We truly hope to welcome you back soon and to exceed your expectations.Warm regards,Artist management team,

Response from Property: Dear Rakumaru,Thank you for taking the time to share your detailed feedback about your stay. We’re delighted to hear that you appreciated our prime location, close to the museums and Royal Palace, as well as the friendliness and helpfulness of our staff.We sincerely apologize for the inconveniences you experienced during your stay. We understand that the lack of an elevator, the condition of the floor, and the issues with the air conditioner, shower, and TV were not up to the standard we strive to provide. Your feedback is invaluable, and we will address these concerns immediately to ensure a more comfortable experience for future guests.Regarding the shower and water heater, we will inspect and repair them promptly. We’ll also look into the air conditioner louvers and ensure the room is thoroughly cleaned, including removing any traces of paint or sealant. Additionally, we’ll take steps to address the TV and mosquito situation to enhance your comfort on your next visit.We truly appreciate your understanding and patience, and we hope to have the opportunity to welcome you back and provide you with a much-improved experience. Please don’t hesitate to reach out to us directly if there’s anything else we can assist you with.Warm regards,Artist management team,