Motel 6 Phoenix, AZ – Sky Harbor

We needed an airport hotel and we had Hilton Honors points to stay so I settled on this one. I really didn't investigate it that carefully as I was going for just a place to stay. Perhaps I should have looked into it more. This place is very old looking. The decor is old, the layout looks like something from a family vacation I was on in the 1970s. The bedroom didn't have closets, but rather two big wardrobes, which was a choice. When you enter the room, the door shuts behind you and the curtains black out the room completely (which is good to keep the heat out), but it's a bit disconcerting until you find the light switch. It's not the most scenic neighborhood of Phoenix, but it could be worse. We felt safe at the hotel although we didn't venture out much. The free breakfast was very nice and the chef cooking the hot breakfast was really nice. The front desk staff was nice. I had hoped we could get a late checkout as we had a late flight and it was a very hot day in Phoenix, but we were told we had to get out at 11. Although it probably took a bit to get the room straightened out because the door latch snapped off as we walked into the room after breakfast. (The deadbolt lock was fine.) Personally, I wouldn't spend money to stay here, but for a free night, it was fine if you didn't expect much and enjoy retro furniture. (With the exception of one fancy Herman Miller chair which looked really out of place.)

If you like loud neighbors who party all night long, patrons who loiter about the grounds at all hours of the day and night, extremely noisy common areas, and a free-for-all 'grab all the food you can get' continental breakfast, this is the hotel for you!!!!!!!!!!!!

I was not impressed by this hotel or it’s customer service. I travel with medication that needs to be kept cold. By the time I got to the hotel, the ice packs in the cooler I use had melted and needed to be refrozen. I wasn’t sure the ancient fridge/freezer combo in my room would do the job, so I asked the front desk if I could put the ice packs in the hotel’s freezer. That is when the excuses started. We don’t have a freezer. Actually, we do have one but there is no room. Actually, there is room but the freezer is in another building, which gets locked up. Finally, the real reason came out: the hotel was not willing to make keeping my meds cold “it’s problem.” Never mind that I was asking for help with the ice packs and not the actual meds. Can’t help you, they said. I travel a lot and have been carrying these meds around the world with me for the last couple of years. This is the first time a hotel has ever flat out refused to let me refreeze ice packs. Next time I’m in Phoenix, you can bet I will stay someplace that remembers it’s actually in the hospitality business.

Preview room and amenities prior to full price Hilton experience. Ambiance as expected for location. What wasn’t expected was the Oopsie…no pool, no tv, no “how can I fix false advertising”. Not my business practice being in hospitality for 30 yrs (25 yrs MaRRioTT international Hotels. Bummer Hilton..at least out room on a DNR!!!

I paid $405 for one night due to an issue with an airline causing me to stay over due to a missed connection. The people are nice and the breakfast was great. Other than that, my goodness....my room's ventilation was terrible (never cooled off); didn't have hot water (Luke warm), the mattress and pillows were flat as can be and the wifi was pretty terrible so I used my phone as a hot spot. This is an OLD hotel. High Rate. High demand in the area...I get it. But there was next to no quality at all.

The pictures the hotel advertises of the rooms and building exterior are nothing compare to what it looks like in person. Section 8 housing in the hotel is not acceptable for families staying there. Mold on all the vents, Barb wire fence as our bedroom view, carpet in the room falling apart and the hot water in the shower lasted less than 5 minutes. Horrible experience!