The Phoenician, a Luxury Collection Resort, Scottsdale

We recently celebrated our 17th anniversary with a stay at The Phoenician and decided to bring the kids along for a family-friendly experience. We booked a double queen room with a beautiful view of the pool, excited for a relaxing staycation. While the beginning of our visit didn’t go as smoothly as hoped—the room wasn’t ready at the 4 PM check-in time, and we ended up waiting over an hour—the staff was courteous and responsive. They apologized for the inconvenience and offered a $150 resort credit. Later, we received a call informing us the room was still not available, but they offered us an upgrade to a spacious casita by the golf course, which was a fantastic solution. From that point on, our stay was wonderful. The kids had a great time at the pool and enjoyed the evening activities. We capped off our nights with family game time playing Nintendo together. The resort itself is stunning, with top-notch amenities and beautifully maintained grounds. Despite the rocky start, the way the staff handled the situation truly stood out. Their professionalism and commitment to guest satisfaction turned our visit into a memorable experience. The Phoenician is an excellent resort, perfect for both getaways and staycations, and we appreciate their efforts to make our anniversary special.

When we booked, we requested a Mountain View for the stay. We did not get a unit with a Mountain View. We did get a nice casita. However, there were some issues with the unit itself. We had all doors and windows closed our entire stay and somehow still had a mosquito issue. The master shower head was broken and the water was lukewarm at best. We also returned to our room around 9:45pm to find our keys did not work anymore. We called front desk twice, and they assured someone was coming to help us into our room. No one came, but after an hour we found a maintenance worker who was driving by in a golf cart to help us in. Overall, the resort was beautiful and had a luxurious vibe. We were celebrating our 9 year so we wanted a memorable experience. Unfortunately, it wasn’t the best for the expensive price for a one night stay and will likely not return.

This resort is amazing & all the employed are soooo nice. Gilbert at Mowry & Cotton went above & beyond for us

Our favorite place to stay in Scottsdale. The spa is first class. Everyone at the resort is friendly and helpful. Rooms are spacious and gorgeous.

Not a luxury resort this is more like a upscale 3 star. kid play areas were closed for technical maintenance.

The valet, room service and pool were great. Check in was not super friendly, knowledgeable about dining options or overly concerned. The pool chairs need an upgrade, they were dirty, and the Drybar wasnt open. One of the weirdest things was that we had to take our own luggage to our room in a $1000/night hotel and there were stairs and curbs and no ramps.