Grand Resort Ocean Bay Phu Quoc

The room had a musty smell, and there were toads in it. The bed sheets were damp, and there were many mosquito carcasses on the mosquito net. Most importantly, it was obvious that the staff treated Chinese guests with neglect, but were very enthusiastic towards guests from other countries. 1. There was no hot water, and our room was right next to the front desk. We called for half an hour, but no one came. 2. We called for ten minutes for help with luggage, but no one came until we had already moved it ourselves. Only then did the staff pretend to be on their way to help us. 3. There were toads in the room. We called for a long time and even went to the front desk to get staff, but still no one came. It was ten minutes before a cleaning person finally arrived to remove the toad. The beach was also very mediocre. I will not be coming back here in the future. I have a very bad impression of Vietnamese people.

Very good, highly recommend it! Great for photos. The beach is very clean, and it's good for families with kids too. The resort is all villas.

I think it's great! They were very proactive in trying to change my room, even though the last one I saw was the worst and I ended up not switching. But their attitude was excellent, very enthusiastic, and I even gave them a tip, hahaha! So good, so good, so good, so good, so good, so good, so good, so good, so good, so good!

The environment is great, perfect for photos everywhere. However, honestly, the hotel's service really needs improvement. The front desk management is a bit chaotic. What bothered me the most was that non-staying guests could freely enter and exit the hotel beach to take pictures. And even though the hotel arranged security to drive them away, ironically, a security guard tried to shoo *me* away, telling me I couldn't take photos there! It was only after my strong explanation that he realized his mistake. If security can't distinguish between hotel guests and non-guests, then shouldn't this job be handled by the hotel lobby security to intercept them? Therefore, if you're looking for peace and privacy, this hotel likely won't meet your needs. Also, the breakfast was very mediocre. On the bright side, there were no mosquitoes or bugs in the room. I probably won't be staying here again!

Beautiful, but utterly useless place (any beach hotel offers this view, so there's no need to come here). The shower and toilet are semi-open-air, and there are tons of mosquitoes, especially when you're using the toilet. At night, the water pressure in the shower is low, and the water smells like rust and is not hot at all—it's freezing cold. We called someone to fix it, but nothing came of it. The 'natural' environment means the bedding isn't clean; I woke up with many red bites all over my body the next day. The location is remote, so it's not worth staying here. If you're just thinking of coming to snap some sunset beach photos, it's even less worth it. 😆

The air conditioning is quite old and makes too much noise at night! The hotel has a very natural, rustic vibe, and the breakfast is just so-so. The beach water is fairly clear, and a one or two-night stay is sufficient. For our family trip, we booked a room with two 1.6-meter large beds.

The beach is nice. Only two complimentary bottles of water are provided in the room daily; any additional water incurs a charge. The soundproofing in the rooms is poor, and there are many mosquitoes, so be sure to take precautions. Breakfast is free, but you have to pick up takeout orders yourself. While the hotel restaurant accepts card payments, the food is overpriced and not tasty at all—a complete rip-off. I recommend eating out. There are no facilities nearby, so you'll need to take a taxi to get around. An airport shuttle is available.