Phuket Graceland Resort and Spa

The accommodation boasts a diverse breakfast buffet, clean rooms, and friendly staff. It's conveniently located near Patong Beach, shops, and restaurants. Rooms offer comfortable mattresses and spacious balconies.

I don’t think it was really worth the price. The breakfast was nice, but the swimming pool seemed a bit dirty. Also, when we first entered the room, there were hairs from previous guests on the pillows. The hotel felt quite old overall.

Trip.com are SCAMMERS. The resort is run down and the staff are rude and not helpful. None of the jet spas work they are all broken. The pools all have broken tiles. The childrens activities are not free they are expensive, 200baht per child to have 1 game if bowling. Snooker tables are also at a premium price. In fact nothing is free. You pay for a resort but nothing is included. No water sport activities either. The dinner buffet is disappointing. If you are in the first seating you will get to have food. After that the food is not refilled when wasted it is left empty. Very few options for vegetarians. The salad bar was often empty or had meat in the dishes. Some of the dishes were left overs from breakfast reinvented into a similar dish. Like the stir fry potatoes. Dry and greasy and horrible. The dezsert bar had very little choice and very little amounts. The kids only had icecream and when the toppings were wasted it was not refilled. Often there was no dessert and they would bring some reinvented breakfast leftovers like trifle and custard. Really poor and and bad quality food. I asked for a spoon for dessert and was given a soup spoon that didn’t fit in the tint shot glass dessert. The kids had to attempt to eat with their hands as they said no spoon come tomorrow spoon. I asked for a knife to cut something and they said no knife. The bottles of soft drinks are left out on the bar to go warm and flat. When the pasta bar ran out if sauces bad luck no refills. Kids got bolognese with mince meat no sauce, needless to say it was not nice and dry. The pizza was cold and tasted like cardboard and was a cheap frozen pizza. The rooms never have enough towels, have to argue for more towels everyday. We had a booking 2 rooms, 6 people we got 4 towels only 1 tint conditioner bottle per room. With 3 girls the conditioner was not enough ever. There are no wash clothes. Wasted the first 2 nights and 3 days in a room with a leaking air con pipe in the ceiling that flooded the floor and turned the bathroom door into a waterfall feature. They refused to move us and they refused to clean the room properly. They tried to clean the door and floor with the mouldy dirty towel used to moo up the roof. They water was drained in the bathtub 1st and they didn’t bother cleaning the mould and dirt out. I had to argue at reception to be given cleaning spray so i could clean myself. We didn’t go to bed til 1.30am cause we had maintenance men draining the pool of water in the roof. The 2nd night same thing except then they got a wet vacuum to moo up the water in the roof and on the flooded floor. Reception tried to move us to staff headquarters to squash up in 2 beds 6 people. Reception said what do you want me to do not my problem, badluck, nothing i can do ok, stop being angry. I contacted trip.com hundreds of times and they did nothing to assist they kept changing customer reps and sending me the same messgaes iver ans ocer. Trip are scammers and a waste of time. Trip operate fir a third party agent called GuangDong QIYOUJI. I booked 2 rooms for 6 people and they only booked 2 rooms 4 people. So when i checked in i was being charged again for 2 people again. Trip did nothing to resolve this and the hotel refused to give me keys until i paid extra money. This was the holiday from hell. Save your money go elsewhere and don’t book through Trip they are scammers. I am still waiting for a refund for 2 people for 7 nights and i am still waiting for a refund fir 2 nights for not being able to use the rooms and ammenities we paid for. Trip did nothing to resolve the issue and the hotel moved us on the 3rd day after the sticky tape fix on the leaking pipe didn’t stop the water leaking. Bad hotel with worse service but the worst of all is Trip.com. TRIP ARE SCAMMERS