Hotel Brescia & Apartments

We had a smartbox with which we booked 5 months in advance for 2 nights, despite the advance they told us that the rooms included in the offer were sold out and we therefore had to book the comfort one, a better room (includes large space, living area and bathtub towels) paying a supplement of €40 per night; We also called 2 days before to request confirmation of the booking. The response was positive. We arrive at the hotel and are told on the spot that it was full due to the arrival of a larger group than expected. They then made us move from one hotel to an adjacent one, assuring us that the room would have had the same conditions, but due to the inconvenience, we would not have paid the supplement. I would like to point out that they, without our request, made this clarification to us! When checking in at the new hotel we specified that the booking was for 2 nights and they, despite being amazed, confirmed the accommodation. When we arrived in the room we discovered that it was not remotely similar to the one booked, not only was it not "comfortable" but it was very small, without even a bidet. The following morning we go to reception to collect our documents and we are told that we had to check out since they were full and they had agreed with the Brescia hotel that we would only stay one night. So we returned to our hotel, packing our bags in a hurry since we had already scheduled plans, and we discovered that our room wasn't ready yet, we left our bags there and went out. Upon our return (2.30pm, right at check in time), they told us, after looking for the room keys for a good 5 minutes, that it wasn't ready yet, they called the cleaning lady to have it done. While we wait, we discover that other people who arrived at that time have been sent away to another hotel: this is customary. After 30 minutes our room was finally ready (again it was not a comfort room), very spacious, new, even if the shower was taken in the dark since there was no light to illuminate it and the toilet brush was missing. To conclude, the worst thing is that we didn't pay the supplement, not because of the inconvenience but because the rooms were much smaller than the one we booked. As well as being clever, they were also dishonest.

On the advice of an acquaintance I let myself be guided to this hotel... Good... the location is excellent and strategic (2 steps from the spa) I can park. I booked a single room of this size, with an adequate bathroom with large shower, ... I was able to use it in a 5 star hotel! Professional welcome with a warm, attentive and almost affectionate welcome. I had a decent dinner. The cuisine is almost homely, genuine... just what it takes to maintain shape.

Clean hotel, very friendly and helpful staff. Excellent pillows and mattresses. Small but well-kept bathroom. In the center with parking. I had dinner in the hotel, good food. I recommend it. Congratulations. Excellent Angel

Hotel that requires maintenance and repair of several structural parts. Old bathrooms with antiquated and not very functional showers Very noisy rooms on the street Few parking spaces Unwelcoming staff at reception Decent kitchen

This is the second time we have stayed at this hotel. What can I say for sure... we had a very good time this time too. The food is good, the rooms are clean and above all hats off to the owner Mr. Roberto who goes out of his way to fully satisfy all the needs of his customers. We will definitely be back…