Posada del Bosque by HS

Amazing customer service, fantastic location but poor cleanliness and, none maintenance.

Location is convenient.Said that, what defines our experience is the completley lack of everything one can expect from a vacation place. First of all, and the most important to us: lack of kindness of "Administrador" . He was so rude that even if the place would have been beautiful, I have already decided not to give it a second chance. Check in was a kind of orders as if we were annoying him. But the place is terrible. Lack of maintenance, the bathroom lacks cleanness and the place has many dirty stains and one door has no latch. One has to ask for the hairdryer. The room where it is suppoosed to sleep four persons has no fan (the one there does not work) and bed cover is torn. Everything looks in decay, towells , perhaps, used to be white but they were yellow and stained. You have to wait to the manager to make your check out and he did not allow us to leave before ten in the morning. Is this a Posada or a prison? I can not believe the misbehaving of the staff. But the concierge did not care. I did not find breakfast good: coffe is not such and even if we asked milk they brought only some milk to have with coffee. No fruits. I wanted to stay in cariló to be with my family but the place was terrible.