Parque Santiago 3

We have used this hotel many times over the last sixteen years and never had a problem however this time was very different. The reception staff were very rude from the beginning. We were put in a block where many of the apar**ents around us were being renovated the noise and dirt and rubble we had to live with for the week was horrendous . We approached reception to ask what could be done and was told nothing could be done because the hotel was fully booked and referred to customer services where we were offered two complementary drinks which I found an insult . We will not be using this hotel again and wouldn’t recommend there’s better places to stay

We are currently still here we are in a studio apar**ent which over looks the main road,yes there is noise from the bars and restaurants but it isn't an issue as they are all closed by 12pm. We didn't get the ground floor I asked for but the room is sufficient for our needs yes they are very dated but they will be updated. The location is perfect right on the beach the pool areas are very clean with plenty of sun loungers the little aqua park is ideal to keep the little ones entertained. The rooms are cleaned daily staff are pleasant. My only criticism would be the entrance to apar**ents have 5 or 6 steps leading upto them which is a bit of a nuisance with a pram a ramp would be ideal apart from that I can't fault the place

Amazing place, very local all facilities in the resort, we had 1 bedroom apar**ent 0061 very clean, house keeping is every day , towels changed every day , bedding chande upon request, receptionist very helpful and friendly, we was request grand floor appar**ent and we has been provided with groud floor apar**ent, amazing place for families with children, big aquapark in the resort, heated swimming pool, we was at the resort on 4th of April, highly recommended 👌. Very quiet place.

Booked 4 day Break, was emailed that work was happening at the hotel and I could change. After contacting Jet 2, was advised this would not be on our apar**ent block and would only be on the thursday and friday. This was not the case, moved rooms and could still hear builders especially around the Adult Pool on a SATURDAY! Also WIFI and TV in the room was nor working and complained 4 times, took until the last day to retify the Wifi./TV. Maintance kept confirming it was fixed, when it wasnt. Would like to thank Christina on reception for her tiredless effort in trying to get someone to fix Wifi/TV. Rooms could do with updating.

Perfect week in idyllic setting beach front friendly staff nothing was to much trouble gorgeous newly refurbished apar**ent amazing range of restaurants and shops will definitely return

This is our second stay here and we love it. We had a room right by the pool which was nice, yes the rooms might be abit dated but they everything you need so we where happy. Pools are really nice and the kids section kept my 5 year old entertained throughout the stay. Reception staff were really helpful on a few occasions including a late check out room with suitable wheelchair access needs so thank you. Overall another lovely stay and are looking forward to returning next Easter

We’ve stayed here purely for the facilities and water slides, which are good. The location is great, with everything is on the doorstep. The rooms are horrifically bad, if you end up in the older rooms. Even if you ask for a newer room, slim chance you’ll get one. We’ve stopped in a one bed apar**ent and a two bed apar**ent. There is no air conditioning and the ceiling fans squeaked in both rooms - not great in summer high temperatures! The rooms are not child friendly, there are low balconies in the two bed apar**ents, which are dangerous for children as they aren’t sturdy. There were loose cables, cracked tiles, nails sticking out of a wardrobe and a shower that leaked everywhere. I raised these issues as the bannisters were not over 1m high, which I didn’t think was legally compliant, but Jet2 said they were (not convinced). The kids liked the slide and the pool, however would not return. It’s massively overpriced for the accommodation that is provided. If you get a room facing the Main Street, you can hear the noise at night. It’s a fight for a sun bed as well, as you’d expect. If you visit here, it’s for the location and the facilities, not the rooms. I won’t be returning.

We arrived at the hotel to find the room not ready, it was after 3pm so it should have been however, it wasn't a big issue. When we got the keys to the room, this is where the issues began. It was AWFUL, I had emailed and messaged the hotel via social media many times, asking for an upgraded room (having read some reviews on here) and was willing to pay... They had put us in the block where the refurb was being carried out, everything was thick with dust and our balcony which overlooked the main street (noisy at night) was basically a slice of wood crossed over with some yellow plastic stuff over it - less than ideal with a 6 year old, positively dangerous for anyone with smaller children. As I arrived in reception to complain I received a timely email from Jet2 to say they have been notified of concerns around the hotel and to ring them if we wish to change accommodation. So I rang them, to be told it's too late for them to help us as we are already in resort. Anyway, the Jet2 rep Chelsea was amazing. She got us an alternative room for the next day and couldn't have been nicer. In the end I paid for an upgrade with the hotel, but this blew my mind because why would you put paying customers in an awful room, when you have better options available. The room Chelsea sourced was better than the one we had been given, the one I paid for had had a refurb and for the price it made sense to have the nicer option. The hotel itself is great, loads of facilities, decent food and drink options, amazing location and brilliant pool area with slides etc for the kids. We would return, but only when the refurb is complete, the dust has been cleaned, the pink bathroom suites are destroyed and most importantly, the balconies are safe.

First time staying in this particular accommodation.We enjoyed our stay,it's perfectly situated in Las Americas.Very good spacious apar**ents,clean and tidy.Its a big complex and some areas have a lot of steps to apar**ents which may not suit person with mobility issues but there are ground floor apt.available.