Pestana Vintage Porto Hotel & World Heritage Site

Restaurants were great for breakfast and dinner. The hotel concierge was also very helpful with getting restaurant reservations and taxis. Would def stay here again!

I was extremely sick for the few days I was there and Diego the night manager was extremely kind and made me tea in the lobby when I was having coughing fits and couldn’t sleep. In addition he put notes in my folio notifying the staff about my condition. The morning clerk then suggested a hospital close by to get antibiotics. Service is above and beyond at this Hotel.

The hotel staff were welcoming and helpful. They provided a personalized tour and explanation of the hotel history and amenities and helped us with our luggage to our room. We upgraded our room to a river view. Certainly more money that I may cry about later, but it was lovely to look outside the small balcony window and sip espresso while looking at the morning riverside peoples, boats and and scenery. The room we had was large with a king sized, comfortable bed. There is a safe in the room as well as a very nicely appointed bathroom. The breakfast included with the stay was very fresh, well presented and offered many many options. The ala carte eggs Benedict was very tasty, along with yoghurts, various breads, fresh fruits, cheese, cold cuts, sausages, bacon, etc. a superior offering to some other 4 star hotels was stayed in. The staff were helpful, although a lack of check out itemized receipt did result in some confusion around charges to our room. This is not only an issue with this hotel but others we stayed at in other cities in Portugal. The hotel was nice enough to arrange a boxed breakfast for us for when we checked out for our flight at 3am. They arranged for a transfer to the airport. A good service to have that offered piece of mind. Somewhat of a con: the property is in a heritage zone. Ubers/Bolt/ car traffic unless with a permit cannot access the hotel. The staff will meet you near the property to help w/ luggage though.

Quiet room - great location! My room was spacious and quiet despite being located in one of the busiest parts of town. Love the soundproof double pane windows! Also, there were lots of wonderful little extras from a service standpoint, including turndown service. The only problem was that the AC randomly turned off in the middle of the night, so I had to get up and turn it back on again. Breakfast spread was incredibly good.