Oporto Home - River Front

Apartment was VERY disappointing and sorry we stayed there. SO MANY PROBLEMS: 1) This apartment is below a restaurant so the people dining are inches from your front door have to wait for servers and annoyed people eating just to enter the building. "Purple Unit" was on 3rd floor 2) Elevator was Not Working 3) Entry lobby and the stairs the lights did not work (was pitch dark could not see anything on the slippery winding stone steps carrying suitcases.) 4) Stove/microwave and tiny coffee maker did not work (no matter what owners says that it was "user error"). 5) Shower floor is slick like glass, I slammed my head in shower wall when got in(need shower mat or decals on floor to make safe) 6) Water pressure pulses (not a constant pressure) and goes from warm to cold when in shower. 7) When open the patio doors for view, room gets filled with cigarette smoke and carying on diners below. 8) Sofa bed/couch in living room is old and stained and disgusting. 9) They Advertise "Balcony" There is NOT a "Balcony"! You open a outside patio door there is a railing at edge of the door can NOT step out. Defiantly not worth 300 euros a night. Owner said they would have come fix the problems if I would have let know. Why should I be inconvenienced for ;ess than 36 hour stay with someone entering apartment trying to items on my time? I did expect apartment owners to check appliances are working that is is safe to walk at night with lights and elevator working. Again, defiantly NOT worth 300 euros per night!! They neglect apartment maintaince and safety! Owners want to refund me 30 euros for all their problems, they are simply clueless. DO NOT RENT! LOOK ELSEWHERE!

Great comms on checkin (although it went right to the checkin time almost before we had the code etc). Large airy one bed apartment. All facilities, including equipped kitchen (which we didn't really use) soap, toliet rolls, towels etc supplied. It would have been great to have a few additional towels. Comfy bed and quiet location. Some great cafes and restaurants nearby. Apartment is in a great location for accessing all the sights and tourist links. Nothing to dislike. We asked to extend check out by 1 hour which was granted.

The good: excellent location right in riverfront Ribeira; apartment was spacious (had the riverfront second floor so also great view over to V Nova de Gaia.) Self contained (oven, dishwasher etc) though no paper towels etc so have to buy anything you need. Not so good: get. welcome pack of (only) two cheap tea bags and coffee pods (staying 5 nights!). No soap in bathroom unless you count sharing the soap dispenser in the shower ? There is no ‘reception’ nor ‘meet and greet’. The just message you the door code and key lockbox code. Poor: many weeks before arrival we asked if we could access the apartment or building at about 1pm as we were travelling in from the countryside. They said ‘yes that should be possible’. Then the night before when we checked they changed it to ‘No, not until 4pm; that’s our policy’. We had made all our travel arrangements to be there at 1 and couldn’t change that. We asked if could store our luggage there ( we would have been ok with that compromise). No they said. On further request they did say we could store our luggage at their office but that was across town(??!). They didn’t even tell us that there is a luggage storage facility only about 150m away. We found and used that (12E). What was annoy f that when we later went to the building, the door code would have allowed us in to a foyer area where we could have put our bags. And they could have given us the lockbox code for key to our individual apartment door later. Though don’t know why it took a cleaner 5 hours to clean the apartment, when we had asked weeks ahead for earlier access ? Not at all happy with that ‘service’ and lack of any consideration: Just stuck to 4pm policy statement ?

The apartment is in the best location. Right amongst the old town and numerous very good restaurants. Direct river front and it was wonderful to wake up to the view. It’s a lot better than the other side of the river especially as it makes accessing Porto city easy. We had the top floor riverfront apartment. Its very light and gets good breezes. Great air conditioning. We had no problems getting access to the apartment with emails on the day of entry giving us codes for the doors and lock safe. The apartment was very clean and well equipped with a useful small kitchenette. A nice large screen TV. The bed was comfortable but the bed linen was poor quality with terrible pillows and no covers on the duvets. Similarly the bathroom linen was cheap and poor quality. The lounge room sofa bed had seen better days and was uncomfortable. The apartment felt sterile as it lacked any decorations, rugs or wall art. Overall the main thing that made this apartment acceptable was its location. If a riverfront location is not that important to you then I’d look elsewhere (it was perfect to watch the St John’s day fireworks).

Despite the mess British Airways landed us in, we had a great stay here. Amazing location, and Fabiana went out of her way to make us feel like we were at home (she found us a room when BA cancelled our flights, and stayed up until midnight to let us in when our flight was 4 hours late).