The Fives Oceanfront - Puerto Morelos

The staff is absolutely splendid, courtesy, helpful, and willing. The food, however tasteless and left us with much to be desired. The bar in the lobby has the best mixologist so far

This hotel was absolutely amazing. From the moment I walked up the stairs I was blown away. Was beautiful in every way. The staff went above and beyond and were so friendly. The breakfast we got included in our stay was exquisite. The views were magnificent, and the room that we got took my breath away. The most comfortable bed I’ve ever slept on and the balcony was huge. The rooftop pool and the beach were amazing. I never wanted to leave. I would recommend this hotel to anyone. Only 10 minutes walk away from town, which was perfect to get the steps in after dinner. I can’t say enough about this amazing place. Thank you so much.

One of the best hotels!! Everything is amazing, since you arrive, they make you feel so warm. The rooms are great and the beach is one of the best ones in Cancun.

Wow where do we begin. This is our 2nd time coming to The Fives Oceanfront because we loved it so much and our 2nd time was even better than our first. Everything was wonderful, the beach, the pool, the food, our room, but none of this would be possible with the STAFF they’re the ones who make this resort AMAZING. To name a few of the people who took care of us Erick, Emir, George, Baldo, Carlos, Angel, Luisa, Moses/Moises!! We came with our 2 kids ages (4) & (9months) and they all were so caring and patient with us. Can’t wait to come back again.

The stars were all the waitstaff in all locations and we the proximity to town my only criticism is that there should be a change in the menus every few days,it gets repetitive if you’re staying for a week or more. That being said we are planning to stay there again.

I booked a few nights for my parents who are seniors. My mom uses a cane and found the hotel accessible; the elevators and closeness to the beach from the hotel were perfect. They loved the hotel location and amenities but more than anything, they received excellent service and were glad with the kindness of the hotel staff. They want to return to this hotel in the future and I look forward to visiting too.

The property was nice. We enjoyed how quiet and peaceful the area was. Its about a 15 minute walk to the town center, but there are taxi's readily available for $5 a trip if you dont want to walk. We did not do the all inclusive option, however, breakfast was still included at either restaurant.The breaksfast we had was good. Service at was slow, but the staff was friendly. We did not eat lunch or dinner at any of the restaurants on site. The 2 pools and the beach area were nice and kept clean, however, it was always a struggle to find seating, so I can only imagine the struggle during the busy season. We had the junior suite and it was spacious with a small kitchenette, couch, and king bed. The bathroom was nice, with him and hers sinks and a rainfall shower. The balcony was also nice. If you order room service, be aware that on top of the food charges, they do add a service/delivery fee, which was not mentioned on the room service menu or anywhere. Another thing we weren't a fan of was at checkout they ask you to do a survey before they let you check out, which actually turns out to be a google review. Overall, i would recommend the hotel & would stay again

You cancelled our booking that was made in August one day before departure. Unacceptable