An Honest Holiday Review After reading numerous 5-star reviews, my expectations were high, but the reality fell a bit short. The reception team didn't seem very welcoming or interested in our concerns when they informed us that the 2-room family room advertised by Tui was actually two connecting rooms. This meant our kids, aged 4, 5, and 12, would be in a separate room connected to ours. Additionally, upon arrival, we found a bed missing in our room, and the staff attempted to bring in a basic pull-out bed instead of a proper one. The rooms are basic but spotlessly clean and well maintained throughout our stay. The food at the various restaurants was decent but somewhat repetitive, and unfortunately, we all fell ill on the third day, leading to concerns about the food for the rest of our stay. This made us hesitant to try different dishes, despite the many restaurant options available throughout the hotel. I had read on TripAdvisor about the tap water being filtered and put into bottles, which made me uneasy. After informing the managers about our illness and water concerns, they arranged for bottled water to be delivered to our room daily. When we requested a late check-out, the man on reception was initially rude and seemed more focused on charging us for two rooms due to the family room being connecting. It took the intervention of a manager and Tui representative to resolve the issue, but the lack of customer care was noticeable along with the sheer disappoin**ent in the mans facial expressions when he’s request was overturned. The beach was crowded, but the sea was lovely, and the kids enjoyed playing there. The pools were nice but very cold, as none of them were heated. The pool service from the staff, however, was fantastic and a highlight of the hotel. The animation team provided entertaining activities on some days but were lacking on others. The pink pool party and fruit beach party were particularly enjoyable for the kids. The on-site shop was disappointing, charging everything in euros and refusing to convert prices for English Pound or USD. This led to a frustrating argument with the shopkeeper. Overall, it was a decent holiday with some highs and lows, but the fact that the whole family fell ill for over a week definitely overshadowed our experience.