Anonymous User
April 7, 2024
During the Qingming Festival, I went to Zhongyan Scenic Area to see fireflies and chose to stay in this hotel.
Environment: The entire hotel is located by the lake, with a quiet environment. It has a unique charm whether it is sunny or rainy.
Facilities: When checking in, I took the initiative to upgrade the room type according to the platform discount. The room I stayed in was spacious, with good bathing and bedding, and disposable face towels. But the room card cannot open the bedroom door all at once. You need to lift the handle up to push the door open. I don’t know if it is designed like this or there is a problem with the door lock.
Service: It was already 10 o'clock in the evening when we checked in, and it was still raining outside. The front desk staff learned that we couldn’t find the entrance to check in, so they came to the parking lot outside the door to pick us up. After breakfast at 10:30, the service staff will ask everyone at each table if they need it before removing the food. Any problems during the check-in process will be communicated and solved in a timely and friendly manner.
It can be seen that the hotel wants to create a meticulous and warm resort hotel. It would be better if some details can be strengthened.
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