Sheraton Ontario Airport Hotel

We had to request housekeeping the first day we were there but after that they did a good job. Also, when we left in the morning there was no one at the front desk to check out or give our keys to.

The front desk staff is very friendly and professional, but the housekeeping could use some improvement. I walked by a leftover Caesar salad plate on the floor outside the room next to me for over 24 hours, and the garbage cans on our floor were overflowing. I told the front desk twice about the salad plate but it was still there when we checked out this morning. I’d be worried about insects and/or rodents?!

Great place to stay. Only thing is me and my husband wanted to get in the Jacuzzi and it was past 9am and the groundskeeper said it would be another two hours because he was still cleaning. But otherwise great stay

This was the most average place I have ever stayed. It was shockingly average. So average, that if you attempted to use words like pedestrian and vanilla, you might feel a strange impulse to find new words that could more deeply communicate a level of mediocre that the human language may not currently support. For dinner I had orange chicken. It was okay. The texture of the chicken was fine, better than store bought for sure. The orange sauce was a little too sour, and perhaps it could have been slightly sweeter, however, if the sauce was less sour I might not have had the instinct to want the sauce to also be sweeter. It came with plain white rice, which felt like a symbol for what would be the rest of my stay here. Originally, I'd ordered a room with a king sized bed. They let me know that they changed the room to what I think were two full sized or double sized beds. The person who communicated this to me almost made it seem like it was my fault they did this. Not that I really cared, but this was not a great experience. The water in the tub was not able to get very hot. It was definitely warm, but after perhaps 10 minutes I didn't want to stay in the tub any longer because I had been hoping for a hot bath, and this was just above luke warm. The room was clean, but the walls toward the floor showed some damage, and there were burn spots on the lights in the bathroom. The name on the outside of the hotel didn't match the signage for the name on the inside.

Employees were very friendly The rooms and entire hotel was clean The beds and pillows Super comfortable The coffee served in the lobby really good

Everything went so smooth from check in to check out. We got a shuttle from the airport and to the airport. The shuttle driver was waiting on us when we came down from our room. The bed was the best bed ever. The room was Very clean and comfortable.