Novotel Rayong Star Convention Centre

Novotel Rayong Star Convention Centre Reviews

Novotel Rayong Star Convention Centre

109 Sukhumvit Rd, Tha Pradu, Tha Pradu, Rayong Province, 21000, ThailandView Hotel Details
Novotel Rayong Star Convention Centre
Novotel Rayong Star Convention CentreNovotel Rayong Star Convention CentreNovotel Rayong Star Convention Centre
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Novotel Rayong Star Convention Centre Guest Reviews

4.6/5
Great
145 review
Verified reviews
Location4.7
Amenities4.6
Service4.5
Cleanliness4.7
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All reviews(145)
Positive reviews(144)
Reviews with photos/video(45)
Clean and tidy(35)
Awesome stay(34)
Friendly owner(24)
Delicious breakfast(23)
Awesome rooms(22)
Near shopping area(10)
Great swimming pool(9)
Convenient for shopping(7)
Negative reviews(1)
Areerat Tankura
Standard Room 1 King Bed
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Dec 23, 2024
New building and very beautiful decoration. They also have kids club, fitness and swimming pool. Clean room and very nice odor at reception. Just my room have some smell from sewerage. Breakfast very very good taste, internal menu. If you are looking 4 stars hotel I would recommend here.
Response from Property: Dear Areerat Tankura,Thank you for your review! We're glad to hear you enjoyed the beautiful decoration, kids club, fitness, swimming pool, and the pleasant aroma at reception. We apologize for the issue with the smell in your room and will address it to ensure a more comfortable stay next time. We're thrilled that you found our breakfast very tasty and that you would recommend our hotel. We look forward to welcoming you back soon!Best regards,Apichai RatthawornFront Office ManagerNovotel Rayong Star Convention Centre
lKate
Standard Room 1 King Bed
Stayed in Sep 2024
Family
19 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Great time to stay here next to night market delicious breakfast staff helpful very feel like home
Response from Property: Dear lKate,Thank you for your wonderful review! We're thrilled to hear that you had a great time staying with us. It's fantastic to know that our convenient location next to the night market, delicious breakfast, and helpful staff made you feel right at home. Your kind words mean a lot to us, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Apichai RatthawornFront Office ManagerNovotel Rayong Star Convention Centre
Ittikarn Wattana
Standard Room 1 King Bed
Stayed in Dec 2023
Solo travellers
4 review
5.0/5
Outstanding
Posted on Jan 28, 2024
Good room, Good toilet, good breakfast and good people
Response from Property: Dear Khun Ittikarn Wattana,We very much appreciate your comments regarding your stay at the Novotel Rayong Star Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Apichai Ratthaworn( Banana)Front Office ManagerNovotel Rayong Star Convention Centre
Chanisara
Standard Room 1 King Bed
Stayed in Oct 2023
Couples
12 review
5.0/5
Outstanding
Posted on Nov 25, 2023
Big and clean hotel nice staff and very comfortable for who want to stay in rayong city
Jenil
Standard Room 1 King Bed
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 10, 2024
Hotel was very clean and nice. Food was great and the service quite amazing. They were quite accommodating to our requests. We quite enjoyed our stay.
Response from Property: Dear Jenil,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Novotel Rayong Star Convention Centre
NP/UK
Superior Room 1 king Bed And Sofa
Stayed in Oct 2023
Couples
2 review
5.0/5
Outstanding
Posted on Dec 2, 2023
Very nice hotel, rooms were spacious, air conditioning perfect and everything you could need or want for breakfast. Bar across the road did amazing soup, so cheap 😋 👍
Guest User
Standard Room 1 King Bed
Stayed in Aug 2024
Booked for others
10 review
4.1/5
Very Good
Posted on Sep 19, 2024
设施：ok 卫生：ok 环境：ok 服务：ok
Response from Property: Dear Guest User, We very much appreciate your comments regarding your stay at the Novotel Rayong Star Convention Centre. It is always a pleasure to receive valuable feedback and we hope your next visit will be as pleasant as the previous one. Sincerely, Apichai Ratthaworn Front Office Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000
Guest User
Standard Room Twin Beds
Stayed in Jan 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 19, 2024
Very convenient and the room is very new and clean
Response from Property: Dear Value Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Novotel Rayong Star Convention Centre
Alongkorn
Superior Room 1 king Bed And Sofa
Stayed in Apr 2024
Couples
6 review
5.0/5
Outstanding
Posted on Jul 22, 2024
Friendly staff excellent service
Response from Property: Dear Khun Alongkorn,We very much appreciate your comments and top score regarding your stay at the Novotel Rayong Star Convention Centre. It is always a pleasure to receive valuable feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Apichai RatthawornFront Office ManagerNovotel Rayong Star Convention Centre
Eng Lye Goh
Standard Room 1 King Bed
Stayed in Aug 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Sep 3, 2024
Clean and nice room
Response from Property: Dear Eng Lye Goh, We very much appreciate your comments and top score regarding your stay at the Novotel Rayong Star Convention Centre. It is always a pleasure to receive valuable feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apichai Ratthaworn Front Office Manager Novotel Rayong Star Convention Centre
Nan
Standard Room Twin Beds
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 14, 2024
The hotel is clean and safe. The receptionists are very nice. The breakfast has a lot to choose from. The swimming pool is clean. There is a kid club for children to play. There is a fitness center. The rooms are very clean and beautiful.
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6/15
Response from Property: Dear Nan, Thank you for taking the time to share your experience at Novotel Rayong Star Convention Center. We are glad that you enjoyed our stay with us, our staffs, our variety of breakfast, our swimming pool and our kids club. Thank you very much. I have forwarded your compliments to our department managers and our entire team. Compliments from customers are an important inspiration to boost the morale of our staff to improve our service quality, which is our highest goal. We will continuously improve in all aspects related to customer satisfaction to maintain our quality of service. Thank you again for choosing to stay with us and sharing your valuable comments. My team and I sincerely hope to have the opportunity to welcome you and your family back in the near future. Sincerely, Apichai Ratthaworn, Front Office Manager, Novotel Rayong Star Convention Center
Guest User
Standard Room 1 King Bed
Stayed in Jul 2024
Family
2 review
4.5/5
Great
Posted on Aug 23, 2024
Very close to the night market, interesting, breakfast is delicious, the swimming pool is a little small, but there are hammocks and deep water and diving areas that children love! The service is very good and I was very impressed, but I accidentally dropped the stone table on the bedside table and cracked it a little bit, and I had to pay 1,800 RMB for it. Are we too honest?
Original TextTranslated by Google
Response from Property: Dear Guest User, We very much appreciate your comments regarding your stay at the Novotel Rayong Star Convention Centre. It is always a pleasure to receive valuable feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apichai Ratthaworn Front Office Manager Novotel Rayong Star Convention Centre
Anonymous User
Standard Room 1 King Bed
Stayed in Jul 2024
Couples
38 review
5.0/5
Outstanding
Posted on Aug 5, 2024
The room is new and clean. The room size is just right. It takes a long time for the air conditioner to start cooling down. It takes a while. But there is one problem: the water in the room doesn't flow strongly. It takes a long time to finish showering. I would like this to be improved.
Original TextTranslated by Google
Response from Property: Dear Anonymous User, Thank you for your feedback. We are glad that you enjoyed your stay with us. Thank you for sharing your experience. Your feedback is an important inspiration to boost the morale of all staff. Thank you from the bottom of my heart. My team and I sincerely hope to have the opportunity to welcome you back again soon. Best regards, Apichai Ratthaworn Front Office Manager Novotel Rayong Star Convention Center
Moji new
Standard Room 1 King Bed
Stayed in Aug 2024
Couples
11 review
5.0/5
Outstanding
Posted on Sep 12, 2024
New hotel, clean rooms, comfortable beds. Will definitely stay again.
Original TextTranslated by Google
Response from Property: Dear Moji new, Thank you for taking the time to tell us about your experience at Novotel Rayong Star Convention Center. We are glad that "New hotel, clean room, comfortable bed" was a memorable experience for you during your stay. Thank you very much. We will inform our team of your comments and are confident that this feedback will help our team continuously improve our service quality. Your comments are an important inspiration to boost the morale and encouragement of all our staff. Thank you from the bottom of our hearts. Thank you again for sharing your experience and we hope that your next visit will be as enjoyable as the last. Best regards, Apichai Ratthaworn, Front Office Manager, Novotel Rayong Star Convention Center
Guest User
Standard Room Twin Beds
Stayed in Nov 2024
Booked for others
6 review
5.0/5
Outstanding
Posted on Dec 30, 2024
The room, room type, floor, orientation, hotel service and breakfast booked for the customer are all very good! Very satisfied! The hotel's gym and swimming pool are also good, both free! The hotel's facilities are also convenient. It is very close to Koh Samet Pier, about 20 minutes by car; Koh Samet's room was not booked, so I booked this hotel, very satisfied!
Original TextTranslated by Google
Response from Property: Dear Guest User,reply this review " Thank you for your wonderful review! We're delighted to hear that you and your customers were very satisfied with the room, floor, orientation, hotel service, and breakfast. It's great to know that you enjoyed the free gym and swimming pool, as well as the convenient facilities. We're glad our proximity to Koh Samet Pier added to your positive experience. We appreciate your feedback and look forward to welcoming you back for another satisfying stay"Thank you for your wonderful review! We're delighted to hear that you and your customers were very satisfied with the room, floor, orientation, hotel service, and breakfast. It's great to know that you enjoyed the free gym and swimming pool, as well as the convenient facilities. We're glad our proximity to Koh Samet Pier added to your positive experience. We appreciate your feedback and look forward to welcoming you back for another satisfying stay.Best regards,Apichai RatthawornFront Office ManagerNovotel Rayong Star Convention Centre