Front desk staff were terrible. Waited at least 10mins to check-in. Only one staff member at front desk for check-in time(I arrived 3:30pm). A young boy cut the line after waiting patiently in a wet bathing suit for a towel and the staff member told him he has to wait.”I’m busy.” Check out was just as bad. The man was so rude. Didn’t even acknowledge me at the desk when I walked up. He said,” Give me a sec, I’m just working on something.” I said,” No problem.” Then when he finally looked up from the computer he says “What do you need?” In a very impatient tone.
Lobby was filthy. Finally got checked in at 4pm and no towels in the room. The room itself was clean and the fitness center was excellent, but staff was so unpleasant I won’t be back here when there are so many other hotels.