Maximus Residence

I don't usually leave bad reviews, but this one is my duty. I booked this "hotel" because of its location: very close to the Colosseum and the metro station. And here we are. They send me a thousand emails to do a pre check-in, I do it, and they ask me the arrival time: 10:15. I even arrive later and the room isn't ready until 2pm. Oh well, patience. Then I am told that I have to leave a deposit of €100 for damages. I understand it and I don't dispute it, but in any case it wasn't told to me in advance and I'm not happy about it. When it's finally 2pm I go to get the key, and I discover that the apartment is in another building, in the next street. Here too, I'm not complaining and I'm going. Arriving there, there is a wooden door on the first floor with what seems to be a collection of soundproof apartments, I could even hear the breathing of those next to me, some 3 or 4 groups. I enter and the horror show begins, cleanliness is simply NON-EXISTENT. There was hair stuck to the bathroom wall, mold everywhere, a blood stain on the bed where my mother slept, everything was dirty. The fridge didn't work. In short, a nightmare. To avoid ruining my holiday, I didn't complain and left, but completely dissatisfied. To be correct, there are some positive notes: the hairdryer works very well, which is almost rare in hotels, the coffee pods are left available. But I won't point this out to anyone, it's not remotely equivalent to the price paid. It was the last stop on a 1 week tour of all of Italy and for less than what we paid here we were much better off in both Milan and Florence.

Right from the start we had to chase after those of competence to get what we were entitled to, that is hot water, daily cleaning (making the bed, sanitizing the bathroom and changing towels) and coffee pods. Out of four days of stay, two were of total disservice, despite having paid € 50 per night, each. After expressing our discontent, we were credited with just € 30, an embarrassing figure when compared to the total cost (€ 400 + tourist tax), which proved to be decidedly disproportionate to the services actually offered. Unfortunately, due to the treatment received, we cannot say that we have experienced a relaxing holiday.