Guest User
April 10, 2023
Terrible experience. Meanwhile, I'll start by saying that I had seen this hotel on Booking, I called the facility and said: sorry, can you give me more information where the hotel is located? Because I'm about to book on booking, with this sentence. A girl named Nikol blocks me by telling me sir, look, forget about booking, book with us at the price of 182 euros per night plus tourist tax. I reply, sorry, on Booking I pay 133 including tax, the lady immediately corrects the price and confirms it is 133 plus 4 euros per person tax, I repeat Miss, I understood the tax on Booking, the agreement 133 with tax included is perfect. I show up at the hotel, we start from the reception a girl with short blonde hair who didn't even smile, rude with an almost annoyed manner. He leaves me the receipt and explains where I can have breakfast in a bar with special prices. I am perplexed by this statement and I reply, sorry, with the price I paid, isn't breakfast included? The answer is no, we no longer have breakfast in hotels. Very wrong thing. Among other things, Booking specifies the bar (absent there is no bar), mini bar in the room (empty, wasted light) and breakfast served from 7:00 to 10:00 (nothing is a scam) reception open 24 hours a day at 7.20 am the shutters were closed... The only positive note was the clean room, too bad the air conditioning only makes noise and no air comes out.... And finally, the hot water in the shower arrives when you are about to finish washing (never). A somewhat disappointing experience, it's a shame because it's a hotel near the Termini station, easy to reach the center on foot. In everything we do we need love, here we don't know what the word hospitality means.
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