Your staff at the reception of your hotel gave us brochures about the hotel and said, "Everything is written in these documents, I will not tell you all about it." She wanted to put the hotel's half board wristband on the 4-year-old child. I didn't want it because my child had skin problems. She said let's ask the child, maybe he would like it. I said, "What a rude person you are." When I asked if I could ask her name, he went to the back room and never came out again. A manager has just came behind her. She said why do you want her name? I said my family is waiting, my luggage is waiting, but there are no support. "We are few people, we are trying to catch up," She said.