Guest User
December 17, 2025
We attended The Fregate Hotel for our work Christmas meal with around 80 colleagues, and unfortunately the experience was far below expectations. Hygiene Concerns 🚫 During the meal, I witnessed a waiter use the urinal and leave without washing his hands. The toilets had no standard hygiene signage reminding staff and guests to wash hands, which is especially concerning during peak flu season. This gave the impression that neither staff nor management prioritize basic hygiene standards. Bar & Drinks 🍹 At our private function bar, drink prices were not displayed anywhere, nor mentioned when ordering. A small Malibu and Coke cost £10.06, a pint of Coke £6.60, and a pint of beer £7.80 – the most expensive drinks I’ve seen in Guernsey, with nothing special added (no lemon, lime, or garnish). Despite being a private booking, staff allowed members of the public to enter, buy drinks, and sit at tables. One guest even complained her champagne was flat and warm. Dining Experience 🍽️ Water was served in glass jugs, warm and tasting like tap water. No bottled still or sparkling options were provided, which is below the standard of even basic restaurants. My turkey main course was very dry, accompanied by a small, pre-fabricated stuffing ball with an odd taste. Dessert was a cheesecake that looked appealing on the menu but turned out to be a cheap, prefabricated round with no crunchy base – more like something from a supermarket than a restaurant. Service & Atmosphere 🎭 Some waiters displayed odd habits, such as repeatedly adjusting table numbers or tucking napkins onto guests’ laps, which felt unnecessary and awkward. There was no music during the meal, and the table layout was one long line down the side of the building, creating no festive atmosphere. The disco was in a separate upstairs room with no chairs, and we had to supply our own speaker and laptop for music. This setup was poor compared to other venues where dining and entertainment are integrated. Overall Impression ❌ The evening was disappointing across hygiene, food quality, pricing, and atmosphere. For a hotel hosting a large Christmas function, the standards fell well short of what should be expected. I would not recommend The Fregate Hotel for similar events, as it lacked professionalism, value, and festive spirit.
