Guest User
January 31, 2023
We stayed here for one night as we had come off a boat and were waiting for an onward plane journey the next morning. There was another couple on the boat who had an earlier flight then us, so the four of us arrived at this hotel, as it was described as "airport hotel". We spoke to two people in the reception and asked if it was possible for 2 of the 4 of us to shower whilst the other 2 paid for the room and stayed the night. We were told this was OK, I paid for the room, one member of staff took all of the bags to the room and the other booked a taxi for a few hours time for two people. Two of the group showered, the taxi arrived and all seemed well, until an older lady arrived. I presume she was the owner as she repeatedly shouted she was "in charge", she was clearly upset that we still had the room. She kept leaving and coming back to us, still shouting at us in French (a language we didn't understand). She demanded to see our passports, which I gave her and I explained that I had paid for the room and that this had been ok'ed by two members of staff. She continued to shout at us, i tried to ask her if she could book us a taxi but until she refused, eventually she left. If she had said there had been a misunderstanding with the other two members of staff in a calm and professional manner we would have just paid for another room, but her attitude and customer service was appalling. The room itself had a clean bathroom (shower only), with one soap, no shampoo etc. There is a vent in the bathroom which isn't fully attached to the wall, so mosquitoes flew in and out freely. We thought we'd just close the bathroom door to keep them at bay, but there is a two inch gap where the door doesn't fit the frame properly. There was a fridge, aircon unit and TV (French channels only) in the bedroom. There was no wifi. We kept two cans of coke in the fridge overnight and in the morning they were warm, so i dont thibk the fridge worked properly. The hotel is situated near a very busy road, so there was alot of traffic noise. At 9am the hotel staff decided to begin maintenance work on the room next foor, which involved drilling holes on the shared wall. We saw this as a sign to leave. We went to the reception and a male member of staff ordered a taxi which arrived in 20 minutes. I cannot recommend this hotel as we have paid less for better in other spots around the Caribbean.