Guest User
February 27, 2023
At the beginning of December, I called this hotel to book a night. I come across the manager of the establishment who asks me for my bank card number, for the bank guarantee. When I arrived at the hotel 2 days later, upon check-in, I immediately asked for breakfast (breakfast) for my partner and me. This same manager, Emmanuel, tells me that as we are the only customers for that night, it will be a little complicated. I am therefore canceling the PDJs. At check-out, when paying, a receptionist hands me the invoice for the stay. I therefore understand that the manager "used" my bank guarantee to pay for my stay, whereas this process is only used to reserve a room (with payment on site). In addition, PDJs have been added! So I request reimbursement for the PDJ and the lady tells me that I must send an email to obtain it, and also provide a RIB. Since then, a month and a half later, and after multiple reminders by telephone, the manager Emmanuel, like the owner of the hotel whom I also spoke to on the telephone, have promised me an imminent reimbursement (which will never arrive)... Actions low class, and lies without any complexes. TO FLEE !!!
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