NH Collection Palacio Castella

NH Collection Palacio Castella Reviews

NH Collection Palacio Castella

C. San Pablo, 58-64, Salamanca, Castile and Leon, 37008, SpainView Hotel Details
NH Collection Palacio Castella
NH Collection Palacio CastellaNH Collection Palacio CastellaNH Collection Palacio Castella
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NH Collection Palacio Castella Guest Reviews

4.3/5
Very Good
109 review
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.2
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All reviews(109)
Positive reviews(8)
Reviews with photos/video(4)
Negative reviews(1)
Guest User
Superior Single
Stayed in Dec 2023
Solo travellers
4 review
5.0/5
Outstanding
Posted on Jan 16, 2024
Around 5 mins walk from Plaza Mayor. Hotel used to be a 15th century palace. Reception and housekeeping staff were friendly and helpful. View of the Salamanca Cathedral from the room was impressive. Great breakfast buffet options.
Response from Property: We cannot thank you enough for such an amazing words, we really thank Thank you so much for taking the time to share your impression about the hotel online. Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards,Remedios Madrid-General Manager-
Joseph Dayton
Stayed in Aug 2023
Couples
6 review
5.0/5
Outstanding
Posted on Sep 8, 2023
Closer to all the attractions and we would have been inside of them. Friendly and helpful staff. Great rooms. I would stay again and would recommend to anyone wishing to stay in Salamanca.
Response from Property: Dear user,We cannot thank you enough for such an amazing words, we really thank you for invested a few minutes of your precious time in leaving us this amazing review.Our dream here at NH Collection Palacio de Castellanos is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards,
Ana
Stayed in Apr 2022
Couples
2 review
5.0/5
Outstanding
Posted on May 16, 2022
nice hotel. great stay. super located. would come back and stay here.
Response from Property: Dear Ana,First of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.Remedios Madrid -General Manager
Guest User
Premium Double Room
Stayed in Jun 2024
Family
32 review
2.2/5
Posted on Jul 16, 2024
Salamanca is such a dry city, so I didn't understand why the room we were given was so humid. It made my head hurt as soon as we entered the humid room. I wonder if it was mold. The window in the room 317 we were assigned to was very small, and the bath water was so thin that it was difficult to wash away the foam on our hair. There is a lot of dust in the room, and it seems that I haven't had any basis for dust removal for a while. The facilities are old. This is a hotel that I will not choose again next time.
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Response from Property: First of all I want to thank you for taking a few minutes of your valuable time to inform us about your recent stay.In the NH Collection Palacio de Castellanos is one of our lines of work to meet the needs of our customers and try to cover them, so please accept my sincerest apologies for not being able to turn your stay into a fully satisfactory experience.I assure you that we are working on the aspects you have told us to improve our service and avoid similar situations in the future.I remain at your complete disposal and I hope you give us a new opportunity to try to meet your expectations.RegardsRemedios Madrid –General Manager-
Feiyan
Superior Single
Stayed in Dec 2023
Solo travellers
4 review
5.0/5
Outstanding
Posted on Jan 17, 2024
Very good, worth having, the breakfast in the quiet morning is good, and the scenery outside the window and door is even better. I will stay here next time. Parking is also convenient. There are 2.2/2 hours in the surrounding area, free from 8 pm to 8 am, which is 13/day; (free on the roadside on Sundays) or park in the hotel’s own parking lot 19/day;
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Response from Property: We very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Remedios Madrid-General Manager-
yorkw
Superior Double Room
Stayed in Mar 2023
Business travellers
94 review
5.0/5
Outstanding
Posted on Apr 14, 2023
The hotel is in a very good location with convenient parking. Sanitation: very clean. Environment: very good. You can see the roof of the cathedral from the room window. Service: first-class. Facilities: complete.
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Response from Property: Dear Yorkw,Thank you for your recent stay at NH Collection Palacio de Castellanos and your terrific review. With no doubt the location of the hotel and the beautiful views are our strongest points! Our staff is so happy to see that you mentioned them and point out their great service. These feedback will encourage all the team to keep bringing excellence to hospitality.Best regards,Remedios Madrid -General Manager
Guest User
Superior Single
Stayed in Jan 2023
Solo travellers
88 review
5.0/5
Outstanding
Posted on Feb 27, 2023
Very good! Perfect experience
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Response from Property: Dear Guest User,Thank you so much for taking the time to share your impression about the hotel online. On behalf of the whole team, thank you so much for your generosity. It has been an enormous pleasure having you staying with us and we can only hope for having the opportunity many more times to come. Until then, please receive our warmest regards.Remedios Madrid -General Manager
Wanmeilvxingdewo
Superior Double Room
Stayed in May 2024
Family
14 review
4.0/5
Very Good
Posted on Jul 10, 2024
位置很好，可以看見大教堂。房間較小，早餐簡單
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Response from Property: Dear WanmeilvxingdewoFirst of all, I would like to thank you for spending some of your valuable time in rating our Hotel and services. We are very glad to know that you have very much enjoyed your stay with us, especially our location. We are very sorry to know that some aspects were not to your total satisfaction. We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regardsRemedios Madrid-General Manager-
Guest User
Superior Single
Stayed in Jun 2024
Business travellers
21 review
3.3/5
Posted on Sep 8, 2024
酒店比較舊
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Response from Property: First of all, I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time We are very sorry to know that some aspects were not to your total satisfaction. We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regards,Remedios Madrid-General Manager-